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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
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Episodes
Apr 10, 2018
Apr 10, 2018
1hr 7 min
Despite an inordinate number of outer space puns, Josh and Matt return to Earth with a discussion of value-priced hotels and their potential impact on attractions.
Apr 3, 2018
Apr 3, 2018
54 min
Nick Gray, Founder and former CEO of Museum Hack, talks to us about how his frustration of museums led him to forming a multi-million dollar tour company with over 65 employees, providing dynamic and engaging tours at museums all over the country. Nick talks about passion-based storytelling, his methods of hiring the best people, and the importance of the “mic drop moment” for guests at the end of their tour.
Learn more about Nick here:
www.museumhack.com
Twitter: @nickgraynews
Mar 27, 2018
Mar 27, 2018
1hr 2 min
If you have ever painted a room, ran out of paint, went to the store to get more paint only to get the wrong color, you'll love this episode! Josh and Matt demolish a guest service situation that happened to Josh over the weekend, then break it down some more. Just when you think it can't go any further, it does. As a bonus, Matt shares an unbelievably bad social media response from a restaurant. Josh needed a moment to compose himself.
Mentioned on this episode: the NEAAPA Supervisor Training Seminar on May 21-22, 2018.
Mar 20, 2018
Mar 20, 2018
1hr 4 min
Bill Lupfer is the President and CEO of the Florida Attractions Association, the trade organization dedicated to raising the bar of performance for all attractions in the Sunshine State! Bill talks about how special Florida is, the incredible FAA annual conference and some of his favorite memories "growing up" in the industry.
Mar 13, 2018
Mar 13, 2018
1hr 6 min
Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR... leadership, the associate experience, maintaining consistent values, and succession planning.
You can contact Richard at richard.ray@cedarfair.com or visit him on LinkedIn.
Mar 6, 2018
Mar 6, 2018
1hr 3 min
What started as a question about Matt's favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!
Below are some of the key indicators of both... and Matt and Josh find that they really aren't so different in their execution.
Guest Loyalty:
- They return/visit frequently
- They influence others to visit
Employee loyalty
- They return to work (day after day, season, or just stay)
- The spread positive word of mouth of working there, and about the guest experience
- They keep their eyes out for you
Feb 27, 2018
Feb 27, 2018
1hr 3 min
Matt and Josh cover a lot of ground in this episode! First cars, first jobs, fun industry memories and of course, some queries from YOU! Work/life balance and ride unavailability verbiage and recovery tactics are deeply examined. This will go down as the "commitment" episode.
We also mention the private Facebook group for attractions leaders: ALL CLEAR - Private Learning Community for Attractions Leaders. Come join the fun, the sharing and the learning!
Feb 20, 2018
Feb 20, 2018
57 min
In this "open the mailbag" episode, Josh and Matt take a question from a LinkedIn contact about FEC pricing, then Josh asked Matt about who is more important - employees or guests, and finally they talk about breakfast (though technically they talked about that first). Another MUST listen!!
Feb 13, 2018
Feb 13, 2018
1hr 1 min
Lisa J. Davis Schanley is a Project Development Manager at The Nassal Company, in the Attractions Construction Management (ACM) arm of the organization (aka Nassal ACM)
Feb 6, 2018
Feb 6, 2018
1hr 14 min
Tim O'Brien has been covering the attractions industry for over 40 years, and he is the only journalist to be inducted into the IAAPA Hall of Fame. In this episode, Tim talks about what's changed and what's stayed the same over the years, his favorite theme park and his most recent adventures. This is conversation NOT to be missed!