AttractionPros Podcast
AP Podcast - Episode 90: In the mailbag - a question about passion in the attractions industry

AP Podcast - Episode 90: In the mailbag - a question about passion in the attractions industry

May 21, 2019

A loyal listener sent us this question: "Where is the passion for the Industry? So many managers have pressure from on high to raise the numbers. When the focus is on the team to enjoy their work, that emits to the guests having a better experience. What can managers do to make sure that doesn't happen?"

She brings up a great point, one that many managers struggle with. As Matt and Josh discuss, passion for the industry can come in many forms, and sometimes the people in middle management can be in the toughest position of all, because they are the ones called upon to inspire the team AND watch the numbers.

If you have a question for the mailbag, we'd love to hear it!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

 

AP Podcast - Episode 89: Beth Standlee talks about her new book, building relationships and being “pitch slapped”

AP Podcast - Episode 89: Beth Standlee talks about her new book, building relationships and being “pitch slapped”

May 14, 2019

Beth Standlee is the author of "People buy from People", a new book about sales and the all-too-common struggle many people have with becoming the salesperson they need to become.  Beth tells how to build relationships without being the annoying, smarmy used-car salesman none of us want to be.  She also shares how the process of selling shouldn't be simply about a transaction, but about building relationships so you can genuinely help others with your experience and services. 

For more info on Beth: TrainerTainment

We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort

AP Podcast - Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort

May 7, 2019

Dan Edwards is the Director of Summer Operations at Breckenridge Ski Resort in Colorado. With Dan's background in theme parks, it's easy to make comparisons between the ski industry and theme parks... they're just open opposite seasons, right?  Not so fast.  While both industries stress safety and outstanding guest experiences, Dan shares some of the nuance differences that may not be obvious to the untrained observer.  

We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 87: John Anderson talks about ‘FUN’ders, engaging the public with STEM content and the importance of thoughtful action

AP Podcast - Episode 87: John Anderson talks about ‘FUN’ders, engaging the public with STEM content and the importance of thoughtful action

April 30, 2019

John Anderson is the Interim CEO of the Michigan Science Center in Detroit, MI.  No stranger to creating experiences, John talks about the incredible outreach programs conducted by his organization, the lessons he learned transitioning from an animal conservation and welfare operation to one that emphasizes STEM education, and the importance of slowing down and truly understanding your needs before embarking on a project. 

And whether he knew it or not, John also made two 'Seinfeld' references during the conversation.  Did you catch them?

To learn more about the Michigan Science Center: https://www.mi-sci.org/

To connect with John Anderson: John Anderson on LinkedIn

We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 86: How do you personalize the experience in a busy operation?

AP Podcast - Episode 86: How do you personalize the experience in a busy operation?

April 23, 2019

In Episode 84, Josh told us about his experiences going to the gym and getting his hair cut, and how they both personalized the experience.  That got us thinking, so we decided to dedicate this episode to much more onion-peeling to get to the bottom of why personalizing the experience is not only important to your guests, but to your employees as well.

We also dive into how to make this happen for both audiences, and that the techniques really aren't all that different.

We'd love to hear what you do to personalize the experience for your guests or employees, so feel free to contact us anytime:

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 85: Practical thoughts on the AT&T carnival commercial

AP Podcast - Episode 85: Practical thoughts on the AT&T carnival commercial

April 16, 2019

The "OK Carnival" commercial from AT&T has ruffled the feathers of a lot of people within the attractions industry.  At first glance, we can totally see why.  On second and third glances, there are definitely some nuances that require a deeper examination, and that's just what AttractionPros do!

The commercial depicts a carnival worker taking a very nonchalant attitude toward safety, which we all know is contradictory to our actual priorities.  The overall message of the campaign is that the "just okay" attitude is not okay, and we should be striving for a higher standard.  In the attractions industry, we DO strive for a higher standard from what is being shown here, which is partially why we think this video has upset so many people. 

Take a listen to our thoughts and reactions and see if there is more to this story than just the video.  We'd love to hear your comments, so contact us anytime:

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 84: Jeffrey Siebert from Six Flags talks about engaging enthusiasts, the benefits of membership and the importance of play clothes

AP Podcast - Episode 84: Jeffrey Siebert from Six Flags talks about engaging enthusiasts, the benefits of membership and the importance of play clothes

April 9, 2019

Jeffrey Siebert is the Park President of Six Flags Fiesta Texas in San Antonio, as well as Hurricane Harbor Splashtown in Houston. In this episode, Jeffrey talks about leading diverse (and geographically separate) teams, engaging both guests and the enthusiast community, and how the Six Flags membership program has been a game-changer in the attractions industry. 

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 83: Josh unpacks his lessons from attending Mardi Gras in New Orleans

AP Podcast - Episode 83: Josh unpacks his lessons from attending Mardi Gras in New Orleans

April 2, 2019

Many of us attend (or work at) events at our parks that emulate or pay tribute to another event in a specific location.  Mardi Gras is one of those events. Many theme parks host their own Mardi Gras festivities complete with music, parades and food, but Josh got to experience the real deal in New Orleans, and just happened to learn a thing or five.  In this episode, Matt and Josh unpack those lessons and tie them back to what attraction operators do every day!

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 82: Matt and Josh dissect a delicate leadership situation that could have been avoided

AP Podcast - Episode 82: Matt and Josh dissect a delicate leadership situation that could have been avoided

March 26, 2019

You've got a GREAT idea to improve your business... you think about all of the pros and cons, weighing the investment versus the results and decide to go for it. You carefully craft the message to your teams, expecting they will jump on board and follow your lead.

The reality? Push back. Questions. Resistance. 

Why?  Why did the team not 'buy-in' to your amazing idea?  Chances are it was more about how you presented it than the idea itself.  In this AttractionPros episode, Matt shares a recent experience where an new initiative by a client was met with such resistance and hostility that Matt was called in to resolve the conflict.  Matt and Josh dissect the actions leading up to this and reveal some of the best strategies for achieving buy-in from your team, which is critical for ANY leader (or salesperson!).

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 81: Josh reveals 3 things that could be getting in the way of your sales

AP Podcast - Episode 81: Josh reveals 3 things that could be getting in the way of your sales

March 19, 2019

In this "audible blog post", Josh reveals three key insights that could be robbing you of additional revenue, and none of them have to do with price.  During the conversation, Matt and Josh realize that these three things could be getting in the way of top employee performance, as well as their willingness to take the empowerment we so need to give them.

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.