AttractionPros Podcast
AP Podcast - Episode 97: Matt and Josh dive deep into workplace culture

AP Podcast - Episode 97: Matt and Josh dive deep into workplace culture

July 9, 2019

What does your workplace culture look like?  Is it what you want it to be?  In this episode, Matt and Josh discuss the ins and outs of workplace culture and how organizations can change their culture if needed.  They also talk about using your culture as a competitive advantage, as it can truly help you attract talent that already understands who you are and what you stand for, while also helping retain great employees because the entire team is invested in their success.

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 96: Kevin and Audrey Jowett discuss changing their business plan, grass roots marketing, and knowing your place in the market

AP Podcast - Episode 96: Kevin and Audrey Jowett discuss changing their business plan, grass roots marketing, and knowing your place in the market

July 2, 2019

Audrey (AJ) and Kevin Jowett are the owners of Revolution Off Road Adventures, a 230 acre playground in Clermont, FL dedicated to getting people outside and testing their limits (without going too crazy!). In this episode, both Kevin and Audrey join us to give us some background on how Revolution Off Road started (including the business plan that lasted two days!), their efforts to market the attraction in the formative years, and their relationship with Polaris.  They also discuss some of the challenges facing the industry, both foreign and domestic, and how even smaller operators can get involved and make a difference.

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 95: Matt and Josh nerd out on coaster talk and manage to work in a topic

AP Podcast - Episode 95: Matt and Josh nerd out on coaster talk and manage to work in a topic

June 25, 2019

NERD ALERT! Totally by accident, Matt and Josh take this conversation to NERDCON 5 with talk of the perfect coaster seat, coaster credits and having a refined coaster palette. They also discuss wait times, theme park design and the finesse it takes to operate a Tilt-A-Whirl.

Somehow, they even work in an educational topic!

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 94: AttractionPros LIVE at the Florida Attractions Association Annual Conference

AP Podcast - Episode 94: AttractionPros LIVE at the Florida Attractions Association Annual Conference

June 18, 2019

On June 11, 2019, the largest AttractionPros LIVE session ever took place as part of the 70th Florida Attractions Association Annual Conference.  Josh and Matt moderated a lively discussion with the entire conference audience.  Live polling was used to gather feedback about topics such as:

  • What does your business do better than others
  • What area of your business needs the most improvement?
  • What is the top factor that is external to your business that helps you the most?
  • and more!!

As AttractionPros do, Josh and Matt used the raw polling data to elicit deeper input from the group.  The result is a discussion that is truly BY AttractionPros and FOR AttractionPros! Listen in as your industry peers take center stage as this weeks' guests!

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

 

AP Podcast - Episode 93: Kevin Williams talks about immersive attractions, the retail apocalypse and whole bunch of acronyms

AP Podcast - Episode 93: Kevin Williams talks about immersive attractions, the retail apocalypse and whole bunch of acronyms

June 11, 2019

Kevin Williams is the Founder of KWP, the Digital Out-of-Home Immersive Entertainment Consultancy, and he knows a thing or two about the immersive experience industry. Kevin walks us through the early days of VR (virtual reality) and shares the progression of technologies such as AR (augmented reality), MR (mixed reality), XR (cross reality) and LARP (Live action role play). We also discuss how the retail apocalypse has opened up some really interesting opportunities in this space. 

To contact Kevin: kwp@thestingerreport.com

Here are some of the pictures Kevin referred to in this episode:

image_2019_05_22T15_07_36_375Z.png

image_2019_05_22T16_06_35_018Z.png

image_2019_05_22T16_06_53_478Z.png

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 92: Matt and Josh discuss service urgency and lessons unwrapped from a canceled flight

AP Podcast - Episode 92: Matt and Josh discuss service urgency and lessons unwrapped from a canceled flight

June 4, 2019

A delayed flight?  No big deal.  Missing a connecting flight?  No big deal. Rental car employees showing no empathy or urgency AND not honoring a reservation?  VERY BIG DEAL!!

In this episode, Matt and Josh unpack the leadership and training lessons from a recent travel experience. Employees who show no empathy or urgency make bad situations worse.  The silver lining?  In the end, an employee from another company showed both empathy and urgency on behalf of a weary traveler, and ultimately became a service hero - so much so that she solidified Matt's loyalty to one particular rental car company.

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 91: Michael O. Browning Jr talks about screenless fun, understanding consumers and how he promotes failure

AP Podcast - Episode 91: Michael O. Browning Jr talks about screenless fun, understanding consumers and how he promotes failure

May 28, 2019

Michael O. Browning Jr. is the Founder and CEO of Urban Air Adventure Parks, which he will tell you are NOT merely trampoline parks. His vision is to create "screenless fun" that you can't buy on Amazon.  Michael shares his fascinating story about how he collects and analyzes consumer data to drive smart and strategic growth. 

For more on Michael:

Michael O. Browning Jr. on LinkedIn

If you know of a guest you would like us to feature, please let us know!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 90: In the mailbag - a question about passion in the attractions industry

AP Podcast - Episode 90: In the mailbag - a question about passion in the attractions industry

May 21, 2019

A loyal listener sent us this question: "Where is the passion for the Industry? So many managers have pressure from on high to raise the numbers. When the focus is on the team to enjoy their work, that emits to the guests having a better experience. What can managers do to make sure that doesn't happen?"

She brings up a great point, one that many managers struggle with. As Matt and Josh discuss, passion for the industry can come in many forms, and sometimes the people in middle management can be in the toughest position of all, because they are the ones called upon to inspire the team AND watch the numbers.

If you have a question for the mailbag, we'd love to hear it!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

 

AP Podcast - Episode 89: Beth Standlee talks about her new book, building relationships and being “pitch slapped”

AP Podcast - Episode 89: Beth Standlee talks about her new book, building relationships and being “pitch slapped”

May 14, 2019

Beth Standlee is the author of "People buy from People", a new book about sales and the all-too-common struggle many people have with becoming the salesperson they need to become.  Beth tells how to build relationships without being the annoying, smarmy used-car salesman none of us want to be.  She also shares how the process of selling shouldn't be simply about a transaction, but about building relationships so you can genuinely help others with your experience and services. 

For more info on Beth: TrainerTainment

We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort

AP Podcast - Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort

May 7, 2019

Dan Edwards is the Director of Summer Operations at Breckenridge Ski Resort in Colorado. With Dan's background in theme parks, it's easy to make comparisons between the ski industry and theme parks... they're just open opposite seasons, right?  Not so fast.  While both industries stress safety and outstanding guest experiences, Dan shares some of the nuance differences that may not be obvious to the untrained observer.  

We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!