AttractionPros Podcast
AP Podcast - Episode 129: Franceen Gonzales talks about her safety journey, giving back and doing what you love

AP Podcast - Episode 129: Franceen Gonzales talks about her safety journey, giving back and doing what you love

February 18, 2020

Franceen Gonzales is Executive Vice President, Business Development for WhiteWater West Industries. She has enjoyed an amazing career in the waterpark industry, and in this episode she shares how she got started and what has kept her going throughout the years.  We also touch on her inclusion in Blooloop's Top 50 Theme Park Influencer list, her dedication to safety and the unsung heroes who keep our employees and guests out of harms way.

For more on WhiteWater: https://www.whitewaterwest.com/en/

To contact Franceen: Franceen.gonzales@whitewaterwest.com

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

 
 

 

AP Podcast - Episode 128: Jim Seay talks about aerospace engineering, the importance of having a mentor and celebrating the success of others

AP Podcast - Episode 128: Jim Seay talks about aerospace engineering, the importance of having a mentor and celebrating the success of others

February 11, 2020

Jim Seay is the President and Owner of Premier Rides, who is dedicated to "supplying the leisure industry with the highest caliber of amusement rides and attractions available."  During this deep dive of a conversation, Jim reveals how he got started in the industry, why it's more fulfilling to make roller coasters than weapons, and that if you want to succeed in this industry, you've got to be ready to put in the work.

For more on Premier Rides: http://premier-rides.com/

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

AP Podcast - Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself

AP Podcast - Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself

February 4, 2020

Janice Jokkel can pivot. When she needed a different way to earn a living, she found the Family Entertainment Center business was just the ticket. Starting small, she grew her business by focussing on the details of training and culture. During our conversation, we get to hear her story and also touch on the importance of core values, why e-learning is not the panacea we think it is, and the two things people will generally not skimp on.

For more on Janice: https://get-ingear.com/

AttractionPros listeners get a discount to Janice's F.O.C.U.S. Conference.  Use the code FUN before 2/14! 

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

AP Podcast - Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business

AP Podcast - Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business

January 28, 2020

Phil Edgell is the President of Vantage, a company that translates guest behavior into meaningful insights to enable real-time, strategic decision-making – optimizing operations and empowering guests to design their own experiences.

This episode covers all that and much more, including what it takes to lead a team that consistently deals with uncertainty, why running a start-up within a larger manufacturing company actually works, and where to put the ice cream cart at 3 pm for maximum impact!

For more on Vantage: https://www.vantage.co/

To connect with Phil: phil.edgell@vantage.co

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

AP Podcast - Episode 125: Josh and Matt take social media engagement into their own hands - hear the live results!

AP Podcast - Episode 125: Josh and Matt take social media engagement into their own hands - hear the live results!

January 21, 2020

What just happened?  Josh and Matt hit the record button with no idea what to talk about.  Instead, they decided to try an experiment of asking for topics in real time and the AttractionPros community did not disappoint! In this spontaneous conversation, we talked about:

  • Performance reviews
  • Pay rates and raises
  • Significant changes/challenges over the last decade
  • Queuing strategies
  • Employee engagement surveys 
  • How Josh and Matt met and what drives us crazy about each other

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

 

AP Podcast - Episode 124: At a listener’s request, Matt and Josh dig into the art and science of recruiting, with the help of some friends of course!

AP Podcast - Episode 124: At a listener’s request, Matt and Josh dig into the art and science of recruiting, with the help of some friends of course!

January 14, 2020

When AttractionPros listeners talk, we listen! In a mailbag meets leftovers episode, Josh and Matt address a very serious issue facing mast attractions today: effective recruiting techniques, especially when the applicant pools are shrinking. This topic was a suggestion from Rob Knemeyer, a previous AttractionPros guest and longtime listener.  We also posed this question on social media and many of the tips and techniques you will hear come from the AttractionPros community. 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

AP Podcast - Episode 123: Josh and Matt get all resolutionary for the 3rd time, recapping 2019 and looking forward to 2020

AP Podcast - Episode 123: Josh and Matt get all resolutionary for the 3rd time, recapping 2019 and looking forward to 2020

January 7, 2020

2020 is HERE! For some that means new gym memberships, but for us it means taking stock of our accomplishments in 2019 and looking forward to what 2020 has in store. In a special twist, we also recount some of the great conversations from previous episodes and turn those into goals for the entire industry.  Clever, right?

We'd love to here about your goals for the upcoming year! Drop us a line!

To support Josh in the Chicago Marathon:

https://charity.gofundme.com/o/en/campaign/2020chicago/joshliebman2​

Also, to hear more about BackLooper and the Performance Optimist Consulting VIP program, contact us anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

 

 

AP Podcast - Episode 122: Zach Winfield talks non-profit economics, transparency and using large data sets to connect with individuals

AP Podcast - Episode 122: Zach Winfield talks non-profit economics, transparency and using large data sets to connect with individuals

December 31, 2019

Get out your notebook - class is in session! In this wide-ranging conversation, Zach Winfield, VP of Zoo Advisors, gives both the 30,000-foot view and the boots-on-the-ground perspective of non-profit economics. From funding to minimum wage, you'll gain a better understanding of how zoos and aquariums achieve their mission through a healthy profit margin. We also discuss transparency in the zoo environment, reducing silos in organizations and what it takes to be a successful zookeeper. 

For more on Zach and Zoo Advisors: http://www.zooadvisors.com/

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

AP Podcast - Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA

AP Podcast - Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA

December 24, 2019

This is the time of year for leftovers - and we have a number of questions left over from our AttractionPros LIVE episode recorded at the IAAPA Expo! So in this episode, Josh and Matt dig into some meaty topics with the help of our listeners.  For the first time ever, these questions were posted to social media before the episode was recorded so our listeners could give us their nuggets of wisdom.  As we explore the questions, we share what our listeners had to say along with giving our 2 cents.

Here are the business challenges we tackled in this episode:

  • How to train "confidence"
  • My boss is unavailable when I need her the most
  • Interdepartmental service excellence across all guest-facing departments

If you were at AttractionPros LIVE and we didn't get to your question, please let us know and we'll work it in to a future episode!

Many of our listener answers came from members of the private Facebook group: ALL CLEAR! Private Learning Community for Attractions Leaders.  If you are not a member of this group, it's free to join and is exclusively for leaders in the attractions industry.

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

AP Podcast - Episode 120: Jonah Sandler talks about leveraging Facebook, engaging the community and recovering from a tornado

AP Podcast - Episode 120: Jonah Sandler talks about leveraging Facebook, engaging the community and recovering from a tornado

December 17, 2019

Jonah Sandler is the Founder and CEO of Scene 75, the largest indoor entertainment centers in the country. In this wide-ranging conversation, Jonah candidly talks about what he taught the employees of Facebook about using the platform, his commitment to community and culture, and what it has been like rebuilding his first location after it was devastated by a tornado.   

Scene 75 on Facebook: https://www.facebook.com/scene75official/

Jonah Sandler on LinkedIn: https://www.linkedin.com/in/jonahsandler/

Jonah Sandler email: jsandler@scene75.com

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn