AttractionPros Podcast
AP Podcast - Episode 107: Shane Whaley talks about OTA’s, what makes a great tour operator and what it means to suck eggs.

AP Podcast - Episode 107: Shane Whaley talks about OTA’s, what makes a great tour operator and what it means to suck eggs.

September 17, 2019

Shane Whaley of TourPreneur.com is on a mission to flatten the learning curve for tour operators.  His extensive knowledge of OTA's and tour operations give him great perspective to help the industry thrive. His insights on hiring and training, creating a great experience and marketing your business are useful for any attraction.

For more on Shane: https://tourpreneur.com/

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

AP Podcast: Episode 106: Sarah Cole talks about why play is so important, trusting your team and whether or not a museum is considered an attraction

AP Podcast: Episode 106: Sarah Cole talks about why play is so important, trusting your team and whether or not a museum is considered an attraction

September 10, 2019

Sarah Cole is the CEO of Glazer Children's Museum in Tampa, FL.  In this episode, Sarah talks about the importance of play for both children AND adults, the change in attitudes regarding museums, and curating the best content to tell a compelling story.

Sarah Cole on LinkedIn

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

AP Podcast - Episode 105: George Deines talks about municipal aquatics, airport amenities and the correct pronunciation of his name

AP Podcast - Episode 105: George Deines talks about municipal aquatics, airport amenities and the correct pronunciation of his name

September 3, 2019

George Deines is a Studio Director with Councilmen-Hunsaker, responsible for feasibility studies for municipal aquatic centers and waterparks. In this wide-ranging conversation, we cover topics such as refurbishing an aging pool, employee engagement, Seinfeld, airport rankings and the best way to protect a child from drowning.

To find George:

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

AP Podcast - Episode 104: Brad Loxley talks about rebuilding Luna Park and what it takes to operate a spectacular bridge

AP Podcast - Episode 104: Brad Loxley talks about rebuilding Luna Park and what it takes to operate a spectacular bridge

August 27, 2019

Brad Loxley is the COO of Sunworld, a company that oversees the operation of 6 unique attractions in Vietnam. At one of those attractions is the Golden Bridge, which gets rave reviews from visitors! In this episode, we dive into the finer points of operating such a popular attraction, how Luna Park (Sydney) has to be saved from near extinction, and Brad's longtime passion for motivating, inspiring and teaching others. 

For more information:

And special mention: The Fish Tube

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

 

AP Podcast - Episode 103: Robert Reed talks about your authentic voice, clear expectations, and removing distractions.

AP Podcast - Episode 103: Robert Reed talks about your authentic voice, clear expectations, and removing distractions.

August 20, 2019

Robert Reed is the CEO and Founder of IDEATE Vision, a social media marketing company dedicated to helping their clients find their voice and tell their story.  Robert has a great story as well, getting into this business as a way to survive and feed his family.  In this episode, Robert talks about communicating a clear vision, subtracting to multiply and developing structure and processes so your business can thrive!

Ideate Vision: https://ideatevision.com/

Robert's email: robert@ideatevision.com

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

 

AP Podcast - Episode 102: Bob Cooney talks about VR, entrepreneurship and differentiation for attractions

AP Podcast - Episode 102: Bob Cooney talks about VR, entrepreneurship and differentiation for attractions

August 13, 2019

Bob Cooney has been in the VR space since it's inception, and feels like now is finally the time for it to really make an impact - and not just in the attractions world.  In this spirited conversation, Bob talks about the history of VR, some of the roadblocks for operators and what he has learned about entrepreneurship over the last 30+ years!

The learn more about Bob and what he does, visit: Bobcooney.com.

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 101: Josh wonders why Matt doesn’t drink coffee and other takeaways from a rare in-person recording

AP Podcast - Episode 101: Josh wonders why Matt doesn’t drink coffee and other takeaways from a rare in-person recording

August 6, 2019

The scene - a coffee shop in Asheville, NC.  Josh and Matt set up at an out-of-the-way table and proceed to record an entire podcast episode without anyone noticing.  At least they didn't notice if anyone noticed!

Josh had just spent a few days in Asheville on vacation.  Matt lives very close to Asheville, so they took the opportunity to meet up, push record and see what happened.  

In the end, they talked about coffee, techniques to engage an audience or guests, takeaways from visiting the Biltmore Estate, and irreverent signs that invite you into a business.  Llamas may have also been mentioned. 

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 100: Josh and Matt rapidly recount 100 takeaways from the first 100 episodes

AP Podcast - Episode 100: Josh and Matt rapidly recount 100 takeaways from the first 100 episodes

July 30, 2019

Happy 100th, AttractionPros! This marks the 100th episode of the AttractionPros podcast!  Over the last 100 weeks, Josh and Matt have interviewed some of the top leaders and influencers from the attractions industry.  Along the way, they have also "peeled back the onion" on a number of hot topics, answered numerous mailbag questions, held 3 AttractionsPros Live events, visited the attractions of Las Vegas and Chicago, and had countless conversations that solidify their position as attractions "nerds"!  In this episode, they rapidly recount 100 takeaways from the first 100 episodes!

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

 
 
AP Podcast - Episode 99: Matt shares the 5 major lessons learned from his epic California coaster adventure

AP Podcast - Episode 99: Matt shares the 5 major lessons learned from his epic California coaster adventure

July 23, 2019

Each year, Matt and two friends meet-up for Coaster Nerd Con (CNC), their own little convention for nerdy coaster riding. This year, the trio headed west to California.  The parks and attractions they visited were: Pacific Park on the Santa Monica Pier, Knott's Berry Farm, Warner Bros. Studio Tour, Universal Studios Hollywood, Six Flags Magic Mountain, California's Great America, Six Flags Discovery Kingdom and Santa Cruz Beach Boardwalk.  

In this episode, Matt reveals which park had the best guest service, as well as his favorite coaster of the trip.  He also shares 5 major lessons that he took away from this experience. They are:

  1. It all starts with your attitude and a quote from Henry Ford, "whether you think you can or you think you can't, you're right."
  2. The waiting experience at your attraction could be having a bigger impact in the overall guest experience than you think.
  3. It's not enough for us to be employers, we must also be educators.
  4. Parks who started off as twins had very different journeys.
  5. It's probably time to re-think incentive programs and replace them with "inspiration programs."

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

AP Podcast - Episode 98: Greg Fisher talks about being an expert in your business, static vs dynamic pricing and influencer marketing

AP Podcast - Episode 98: Greg Fisher talks about being an expert in your business, static vs dynamic pricing and influencer marketing

July 16, 2019

2019, TripShock celebrates 10 years of helping attractions and tour operators book more business.  Greg Fisher is the co-founder and CEO, and in this episode he shares incredible insights regarding the OTA (online travel agent) business, balancing employee interests and company goals and simple things tour operators and attractions can do to make more money. 

PS - Stay tuned for special bonus content at the end! We kept talking after "signing off" and learned even more!

To find out more about TripShock's affiliate program: https://partners.tripshock.com

To contact Greg directly: gfisher@tripshock.com

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!