AttractionPros Podcast
AP Podcast - Episode 119: MJ Brewer talks about the perception of safety, thinking about safety and why she’s passionate about safety

AP Podcast - Episode 119: MJ Brewer talks about the perception of safety, thinking about safety and why she’s passionate about safety

December 10, 2019

MJ Brewer recently took over as Executive Director of AIMS International, a non-profit organization dedicated to improving safety in the amusement industry. They do this through education, partnerships with other associations and their multi-level certification process.  In this episode, MJ talks about what it takes to put on the AIMS Safety Seminar, how closely related customer service and safety are, why everyone in the organization (whether in specific safety positions or not) should be concerned with safety. 

For more on AIMS, click here: http://www.aimsintl.org/

To contact MJ: mj.brewer@aimsintl.org

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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AP Podcast - Episode 118: Chris Perry talks about loyalty, unusual job titles and the importance of speaking up

AP Podcast - Episode 118: Chris Perry talks about loyalty, unusual job titles and the importance of speaking up

December 3, 2019

Chris Perry is the Vice President, Perfect Day Islands - Operations for Royal Caribbean.  No stranger to the attractions industry, Chris shares his insight on company culture, the operator/vendor relationship and the importance of investing in your team members.  This wide-ranging conversation also covers Chris's best advice for young professionals, his observations about what attractions can learn from the cruise lines, and what it's like to host a TV show.

Show note: When Chris mentions go-karts, he meant to say bumper cars. 

Chris Perry on Twitter (@christoperry) and Instragam (@christoperry)

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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AP Podcast - Episode 117: AttractionPros LIVE from IAAPA Expo 2019

AP Podcast - Episode 117: AttractionPros LIVE from IAAPA Expo 2019

November 26, 2019

This is why we LOVE doing AttractionPros LIVE... so many great discussions and perspectives from the people out there making the attractions industry what it is today!

This episode was part of the IAAPA Expo conference education program, and was recorded on Nov. 18, 2019 at the Orange County Convention Center in Orlando, FL.  

Just about no stone was left unturned as we found out what was really on the minds of the AttractionPros in the room!  Topics like social media, when to retire a failing attraction, customer revenge, staff engagement, mentorship, employee recognition and much more!  Tune in as your peers (or YOU if you were in attendance) discussed these topics in an open forum!

For more information on IAAPA, click here.

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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AP Podcast - Episode 116: Josh and Matt discuss the best ways to optimize guest feedback

AP Podcast - Episode 116: Josh and Matt discuss the best ways to optimize guest feedback

November 19, 2019

When giving feedback, do guests prefer posting online reviews or talking directly to the business?

In this episode, Josh and Matt explore multiple methods of guest communication, through both public and private channels, and how operators can use guest feedback to improve their business.  Josh explains the three critical tenants of the guest feedback loop: Collect, Respond, React, and then repeat to measure the success of your actions.  Additionally, examples are shared of how attractions have effectively used guest feedback to measure their top priorities which helped align their focus into which problems to solve first, and how they made small changes to their operation that yielded long-term positive results.

Josh also shares the exciting details of his new program, BackLooper, which is designed to help attractions gain higher quality feedback from more guests, and then outlines attraction's top complaints, giving key insight into areas of concern that need to be addressed.  Josh shares early results of attractions who have benefited from BackLooper's insights, along with how attractions can monetize the program to bring in additional revenue.

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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AP Podcast - Episode 115: Anthony Palermo talks about a frictionless guest experience, RFID, and what NOT to say to your investors

AP Podcast - Episode 115: Anthony Palermo talks about a frictionless guest experience, RFID, and what NOT to say to your investors

November 12, 2019

Anthony Palermo is a the Co-Founder of Connect & Go, a company dedicated to connecting the entire guest experience.  Through RFID technology, Connect & Go takes away many of the annoyances and pinch points of the typical festival or theme park experience. In this wide-ranging conversation, Anthony shares his philosophy about technology, discusses the difference between return on investment (ROI) and return on experience (ROE), and shares how to use RFID for more than just revenue generation.

Come see Connect & Go in Orlando at the IAAPA Expo, booth 4284!

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

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SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

 

AP Podcast - Episode 114: Glenn Andre Viste Boe talks about being a young executive, learning the zoo business and the need to be patient

AP Podcast - Episode 114: Glenn Andre Viste Boe talks about being a young executive, learning the zoo business and the need to be patient

November 5, 2019

Glenn André Viste Bøe is COO of Skånes Djurpark in Sweden, a wildlife park that has turned the traditional zoo experience upside down.  In this wide-ranging conversation, we talk about how to turn guest complaints into a competitive advantage, the challenges and opportunities of being a young executive and why sometimes it takes patience to get to the best result. 

Glenn on LinkedIn: https://www.linkedin.com/in/glennandre/

Skånes Djurpark

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

AP Podcast - Episode 113: Louis Alfieri talks about creating immersive experiences and how the attractions industry can help the entire world

AP Podcast - Episode 113: Louis Alfieri talks about creating immersive experiences and how the attractions industry can help the entire world

October 29, 2019

Louis Alfieri is Principal and Chief Creative Officer at Raven Sun Creative, a firm dedicated to creating meaningful, immersive experiences. In this conversation, Louis takes us through the process of creating a compelling story and character, the pros and cons of creating original IP and his vision of how the amazing professionals in the attractions industry can use their powers to help solve global problems. 

For more on Louis: Raven Sun Creative

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

AP Podcast - Episode 112: Meredith Tekin talks about best practices for serving a diverse audience and why saying you are autism-friendly just isn’t enough.

AP Podcast - Episode 112: Meredith Tekin talks about best practices for serving a diverse audience and why saying you are autism-friendly just isn’t enough.

October 22, 2019

Meredith Tekin is President of IBCCES, the International Board of Credentialing and Continuing Education Standards.  Among other services, they provide a certification program for facilities who want to do everything they can to serve their diverse audience. In this fascinating conversation, Meredith dispels some of the myths around guests with autism, breaks down best practices all attractions can abide by and how to best leverage the talents of your varied workforce. 

To learn more:

https://www.certifiedautismspecialist.com/

https://autismtravel.com/

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

 

 

AP Podcast - Episode 111: Lindy Hoyer talks about not ignoring upgrades and the creative genius inside all of us!

AP Podcast - Episode 111: Lindy Hoyer talks about not ignoring upgrades and the creative genius inside all of us!

October 15, 2019

Lindy Hoyer is the Executive Director of the Omaha Children's Museum in Nebraska. She has a long history with the museum, and in this inspiring conversation she talks about leadership, encouraging families to spend time together and her best advice for women leaders.

Lindy can be reached directly here: lhoyer@ocm.org

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon! 

 

AP Podcast - Episode 110: AttractionPros visits 4 iconic New Orleans attractions!

AP Podcast - Episode 110: AttractionPros visits 4 iconic New Orleans attractions!

October 8, 2019

Over the course of three days, Josh and Matt visited four iconic New Orleans attractions and recorded their thoughts about each one.  They also had the opportunity to speak with leaders at three of the attractions, deepening the insight about what makes those experiences so amazing.  

The four attractions visited were:

 

Have a question for the mailbag or know of a guest we should feature?  Drop us a line!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

 

SPECIAL OFFER

As an AttractionPros listener, we know you like to learn!  That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!

What is that, you might ask?  The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.  

You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.

As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799.  For more information and to start the application process, click here.  Be sure to indicate in your application that you are an AttractionPros listener. 

Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!