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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
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Episodes
Jan 30, 2018
Jan 30, 2018
51 min
Cindee Huddy of International Ride Training breaks down the key components of ride operator safety and what she and Patty Beazley teach at their International Ride Operations Certification School. She also has high praise for Josh's Millennium Force spiel!
Jan 23, 2018
Jan 23, 2018
50 min
Case Lawrence is a Purveyor of Awesome, and his company, CircusTrix, has created a massive collection of adrenaline and adventure driven parks and experiences - you just have to hear how taking his kids to a trampoline park turned into an obsession and an incredible business venture.
One of his most fascinating points of view is about creating shareable social media moments his your businesses, and driving social media interaction from the inside out!
Jan 16, 2018
Jan 16, 2018
48 min
Terri Adams, COO of Schlitterbahn Waterparks and Resorts, shares incredible insight into the history of Schlitterbahn, their approach to innovation and building what families want, and also about the pebbles that could be in other peoples' shoes.
She also shares what she looks for in up-and-coming leaders and how to set yourself apart. As it happens, Schlitterbahn is actually looking for a Marketing Director at their New Braunfels location. Check it out: https://www.schlitterbahn.com/new-braunfels/Jobs
Jan 9, 2018
Jan 9, 2018
58 min
Erik Beard, attractions operations alum turned lawyer talks us through the finer points of the Americans with Disabilities Act, proper and proactive guest service and safety training measures to keep you out of hot water, and ways to up your game regarding safety!
The Legal Roller Coaster - Erik's blog
iROC 2018 - Ride operator certification program
Jan 2, 2018
Jan 2, 2018
1hr 5 min
In this episode, Matt and Josh discuss:
- The Last Jedi (no spoilers)
- Ideas for improving customer experience and leadership acumen in 2018
- Using the SMARTER model to achieve goals
- Their own personal commitments for 2018
Dec 26, 2017
Dec 26, 2017
34 min
In a rebroadcast of her #3Questions episode, JJ Leissing, Director of Visitor Experience at the Orlando Science Center talks about goals, the relevance of museums and science centers and more!
For the full video version of the interview, click here!
Dec 19, 2017
Dec 19, 2017
55 min
Clint Novak from the In The Loop Podcast (https://inthelooppodcast.com/) and Central Park Funland (http://centralparkfunland.com/) in Fredricksburg, VA, tells us about how he became a park enthusiast, his best advice for people who want to pursue a career in the attractions industry, and some outstanding tips on leading and motivating employees.
He also has a mini roller coaster museum in his basement, but he can't (or won't) choose his favorite piece.
Dec 12, 2017
Dec 12, 2017
51 min
In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues.
Dec 5, 2017
Dec 5, 2017
1hr 14 min
In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include:
- How can I increase my TripAdvisor ranking?
- How can I make upset guests happy without breaking the bank?
- I’ve exhausted everything I can do to “wow” my guests. How can I get more inspiration?
- What can we do to improve our training programs?
- As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
- What do other organizations do that make them successful? (I.e – what is their “secret”?)
Nov 28, 2017
Nov 28, 2017
40 min
Great managament tips from Adam Blackmore, Recreation Superintendent, Public Works, Parks and Recreation Department, City of Henderson, NV.
To view the full video episode, click here.