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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
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Episodes
Jun 19, 2018
Jun 19, 2018
1hr 5 min
In this very special AttractionPros LIVE episode, we take over a breakout session at the Florida Attraction Association's Annual Conference and the audience members become our guests! We asked them for topics and questions near and dear to their hearts, and then used the collective wisdom in the room to explore solutions. It was a ton of fun!
This was recorded live, so you get to follow along with EXACTLY what happened on June 12, 2018 in the Acacia 1 breakout room at the Naples Grand Beach Resort.
Special thanks to Bill Lupfer of FAA for helping to make this happen, and to Mary Altman for her coordination of resources!
Also, Mark and Steve from FCAV provided the recording equipment and were instrumental in us getting the best possible recording! We couldn't have done this without their support!
Jun 12, 2018
Jun 12, 2018
1hr 5 min
This week, Laurie Squire talks us through some of the finer points of working with various facilities, the ups and downs of travelling exhibits and where to get the best chocolate treat in Chicago!
Learn more about Imagine Exhibitions here: https://www.imagineexhibitions.com/
Jun 5, 2018
Jun 5, 2018
59 min
Nick Romeo is Vice President at Double T Multimedia, and the current Chairman of the Florida Attractions Association. He spills the beans about his vision for FAA, how we come together as an industry and why you shouldn't put all of your eggs in the social media marketing basket.
Contact Nick directly at:
consulting@doubletmultimedia.com
Note on this episode's audio quality: We noticed some issues with the audio quality after the recording of this episode. We really loved the content, so hopefully it won't be too distracting! Thanks for listening and for being AttractionPros!
May 29, 2018
May 29, 2018
1hr 13 min
You may remember a few weeks ago that Josh and Matt took Chicago by storm and visited 6 attractions in one day! In this episode, they share their impressions and insights immediately after they leave each attraction. It's sort of a day-in-the-life of an #AttractionPro!
May 22, 2018
May 22, 2018
1hr 4 min
Ken Whiting is President of Whiting's Foods out of Santa Cruz, CA. His family has been operating food concessions at the Santa Cruz Beach Boardwalk for 65 years! Ken shares his incredible journey, starting as a banana peeler, all the way to present day where he serves on the IAAPA Board of Directors.
May 15, 2018
May 15, 2018
1hr 10 min
Ed Hodgdon has worked at Funtown Splashtown in Maine since he was 16 years old. He brings a wealth of knowledge and insight to his job from the years he spent in the park. Ed is also the secretary of NEAAPA, a very active and robust trade association serving the parks and attraction in the New England region.
May 8, 2018
May 8, 2018
1hr 4 min
Nerd alert! Mark Rosenzweig of Ride Entertainment enters the big top to nerd out with Matt and Josh on all things park-related. Included in the discussion: Skycoaster's new harness, the impact of indirect-ROI experiences and the evolution of a company that set out to meet a need.
May 1, 2018
May 1, 2018
1hr 2 min
NiceJob is a reputation management company that helps businesses get more reviews, referrals and sales. Here are some stats that Lars shared during the podcast:
- 13% of companies ask for reviews
- 75% of customers want to leave feedback
- 78% of customer don’t trust a perfect review rating
- 90% of consumers trust review content vs. marketing
Apr 24, 2018
Apr 24, 2018
1hr 4 min
We had a fascinating discussion with Sherry Howell of Centeredge Software. Surprisingly enough, we talked about everything BUT software... just goes to show that no matter what, this IS a people business.
Apr 17, 2018
Apr 17, 2018
1hr 1 min
It started with a question that flipped the tables... we usually talk about how companies can provide better service and lead their teams in more effective ways... in this episode we ponder the concept of deriving better service from being a better customer. AND, influencing better leadership by being a better employee.
Josh shared some information from his thesis about being able to sell better... SPOILER ALERT: we agreed that a lot of these items just make you a better human.
- Establish common ground
- Be prepared to listen
- Define the objectives
- Articulate your deal-breakers
- Consider concessions
- Consult the experts
- Strategize small victories
- Be positive
- Self-belief is a requirement
- Use pressure strategically
- Choose the correct communication channel
- Be passionate and exciting
- Use humor
- Make a positive first impression
- Sell the benefits
- Do not be tough or make threats
- Do not make assumptions
- Close by repetition
- Close by association with competition
- Work it down to a unit cost
- Define the opportunity cost of rejection
- Identify a list of their needs