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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Jan 09, 2018
Tuesday Jan 09, 2018
Erik Beard, attractions operations alum turned lawyer talks us through the finer points of the Americans with Disabilities Act, proper and proactive guest service and safety training measures to keep you out of hot water, and ways to up your game regarding safety!
The Legal Roller Coaster - Erik's blog
iROC 2018 - Ride operator certification program
Tuesday Jan 02, 2018
Tuesday Jan 02, 2018
In this episode, Matt and Josh discuss:
- The Last Jedi (no spoilers)
- Ideas for improving customer experience and leadership acumen in 2018
- Using the SMARTER model to achieve goals
- Their own personal commitments for 2018
Tuesday Dec 26, 2017
Tuesday Dec 26, 2017
In a rebroadcast of her #3Questions episode, JJ Leissing, Director of Visitor Experience at the Orlando Science Center talks about goals, the relevance of museums and science centers and more!
For the full video version of the interview, click here!
Tuesday Dec 19, 2017
Tuesday Dec 19, 2017
Clint Novak from the In The Loop Podcast (https://inthelooppodcast.com/) and Central Park Funland (http://centralparkfunland.com/) in Fredricksburg, VA, tells us about how he became a park enthusiast, his best advice for people who want to pursue a career in the attractions industry, and some outstanding tips on leading and motivating employees.
He also has a mini roller coaster museum in his basement, but he can't (or won't) choose his favorite piece.
Tuesday Dec 12, 2017
Tuesday Dec 12, 2017
In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues.
Tuesday Dec 05, 2017
Tuesday Dec 05, 2017
In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include:
- How can I increase my TripAdvisor ranking?
- How can I make upset guests happy without breaking the bank?
- I’ve exhausted everything I can do to “wow” my guests. How can I get more inspiration?
- What can we do to improve our training programs?
- As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
- What do other organizations do that make them successful? (I.e – what is their “secret”?)
Tuesday Nov 28, 2017
Tuesday Nov 28, 2017
Great managament tips from Adam Blackmore, Recreation Superintendent, Public Works, Parks and Recreation Department, City of Henderson, NV.
To view the full video episode, click here.
Tuesday Nov 21, 2017
Tuesday Nov 21, 2017
In this episode, Josh and Matt discuss their experiences at #IAE17, the IAAPA Attractions Expo. It's a week filled with great new products, insightful education and lots of geeky industry talk! Hear what Josh and Matt learned, liked and are looking forward to!
Tuesday Nov 14, 2017
Tuesday Nov 14, 2017
Eric Davis, founder of Awesome Ocean, Zoo Nation and Stand with Sea World, discusses being an advocate for zooloigcal parks and how wanting to be a zoo keeper at the age of 8 years old eventually lead to him taking on the task of debunking the movie Blackfish. He also discusses activism and what facilities can do to minimize the impact of radical organizations.
Tuesday Nov 07, 2017
Tuesday Nov 07, 2017
Matt Eckert, President and CEO of Holiday World in Santa Claus, Indiana, joins us to talk about the parks' history, how they won the Golden Ticket for the Cleanest Park, and their attitude toward trying new things. It's a fascinating conversation!
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