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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
What started as a question about Matt's favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!
Below are some of the key indicators of both... and Matt and Josh find that they really aren't so different in their execution.
Guest Loyalty:
- They return/visit frequently
- They influence others to visit
Employee loyalty
- They return to work (day after day, season, or just stay)
- The spread positive word of mouth of working there, and about the guest experience
- They keep their eyes out for you
Tuesday Feb 27, 2018
Tuesday Feb 27, 2018
Matt and Josh cover a lot of ground in this episode! First cars, first jobs, fun industry memories and of course, some queries from YOU! Work/life balance and ride unavailability verbiage and recovery tactics are deeply examined. This will go down as the "commitment" episode.
We also mention the private Facebook group for attractions leaders: ALL CLEAR - Private Learning Community for Attractions Leaders. Come join the fun, the sharing and the learning!
Tuesday Feb 20, 2018
Tuesday Feb 20, 2018
In this "open the mailbag" episode, Josh and Matt take a question from a LinkedIn contact about FEC pricing, then Josh asked Matt about who is more important - employees or guests, and finally they talk about breakfast (though technically they talked about that first). Another MUST listen!!
Tuesday Feb 13, 2018
Tuesday Feb 13, 2018
Lisa J. Davis Schanley is a Project Development Manager at The Nassal Company, in the Attractions Construction Management (ACM) arm of the organization (aka Nassal ACM)
Tuesday Feb 06, 2018
Tuesday Feb 06, 2018
Tim O'Brien has been covering the attractions industry for over 40 years, and he is the only journalist to be inducted into the IAAPA Hall of Fame. In this episode, Tim talks about what's changed and what's stayed the same over the years, his favorite theme park and his most recent adventures. This is conversation NOT to be missed!
Tim O'Brien
Check Out Tim's Amazon Book Page
Check Out Tim's Photo Galleries on Flickr
Check Out Tim's Personal Web Site
Tuesday Jan 30, 2018
Tuesday Jan 30, 2018
Cindee Huddy of International Ride Training breaks down the key components of ride operator safety and what she and Patty Beazley teach at their International Ride Operations Certification School. She also has high praise for Josh's Millennium Force spiel!
Tuesday Jan 23, 2018
Tuesday Jan 23, 2018
Case Lawrence is a Purveyor of Awesome, and his company, CircusTrix, has created a massive collection of adrenaline and adventure driven parks and experiences - you just have to hear how taking his kids to a trampoline park turned into an obsession and an incredible business venture.
One of his most fascinating points of view is about creating shareable social media moments his your businesses, and driving social media interaction from the inside out!
Tuesday Jan 16, 2018
Tuesday Jan 16, 2018
Terri Adams, COO of Schlitterbahn Waterparks and Resorts, shares incredible insight into the history of Schlitterbahn, their approach to innovation and building what families want, and also about the pebbles that could be in other peoples' shoes.
She also shares what she looks for in up-and-coming leaders and how to set yourself apart. As it happens, Schlitterbahn is actually looking for a Marketing Director at their New Braunfels location. Check it out: https://www.schlitterbahn.com/new-braunfels/Jobs
Tuesday Jan 09, 2018
Tuesday Jan 09, 2018
Erik Beard, attractions operations alum turned lawyer talks us through the finer points of the Americans with Disabilities Act, proper and proactive guest service and safety training measures to keep you out of hot water, and ways to up your game regarding safety!
The Legal Roller Coaster - Erik's blog
iROC 2018 - Ride operator certification program
Tuesday Jan 02, 2018
Tuesday Jan 02, 2018
In this episode, Matt and Josh discuss:
- The Last Jedi (no spoilers)
- Ideas for improving customer experience and leadership acumen in 2018
- Using the SMARTER model to achieve goals
- Their own personal commitments for 2018