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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Apr 24, 2018
Tuesday Apr 24, 2018
We had a fascinating discussion with Sherry Howell of Centeredge Software. Surprisingly enough, we talked about everything BUT software... just goes to show that no matter what, this IS a people business.
Tuesday Apr 17, 2018
Tuesday Apr 17, 2018
It started with a question that flipped the tables... we usually talk about how companies can provide better service and lead their teams in more effective ways... in this episode we ponder the concept of deriving better service from being a better customer. AND, influencing better leadership by being a better employee.
Josh shared some information from his thesis about being able to sell better... SPOILER ALERT: we agreed that a lot of these items just make you a better human.
- Establish common ground
- Be prepared to listen
- Define the objectives
- Articulate your deal-breakers
- Consider concessions
- Consult the experts
- Strategize small victories
- Be positive
- Self-belief is a requirement
- Use pressure strategically
- Choose the correct communication channel
- Be passionate and exciting
- Use humor
- Make a positive first impression
- Sell the benefits
- Do not be tough or make threats
- Do not make assumptions
- Close by repetition
- Close by association with competition
- Work it down to a unit cost
- Define the opportunity cost of rejection
- Identify a list of their needs
Tuesday Apr 10, 2018
Tuesday Apr 10, 2018
Despite an inordinate number of outer space puns, Josh and Matt return to Earth with a discussion of value-priced hotels and their potential impact on attractions.
Tuesday Apr 03, 2018
Tuesday Apr 03, 2018
Nick Gray, Founder and former CEO of Museum Hack, talks to us about how his frustration of museums led him to forming a multi-million dollar tour company with over 65 employees, providing dynamic and engaging tours at museums all over the country. Nick talks about passion-based storytelling, his methods of hiring the best people, and the importance of the “mic drop moment” for guests at the end of their tour.
Learn more about Nick here:
www.museumhack.com
Twitter: @nickgraynews
Tuesday Mar 27, 2018
Tuesday Mar 27, 2018
If you have ever painted a room, ran out of paint, went to the store to get more paint only to get the wrong color, you'll love this episode! Josh and Matt demolish a guest service situation that happened to Josh over the weekend, then break it down some more. Just when you think it can't go any further, it does. As a bonus, Matt shares an unbelievably bad social media response from a restaurant. Josh needed a moment to compose himself.
Mentioned on this episode: the NEAAPA Supervisor Training Seminar on May 21-22, 2018.
Tuesday Mar 20, 2018
Tuesday Mar 20, 2018
Bill Lupfer is the President and CEO of the Florida Attractions Association, the trade organization dedicated to raising the bar of performance for all attractions in the Sunshine State! Bill talks about how special Florida is, the incredible FAA annual conference and some of his favorite memories "growing up" in the industry.
Tuesday Mar 13, 2018
Tuesday Mar 13, 2018
Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR... leadership, the associate experience, maintaining consistent values, and succession planning.
You can contact Richard at richard.ray@cedarfair.com or visit him on LinkedIn.
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
What started as a question about Matt's favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!
Below are some of the key indicators of both... and Matt and Josh find that they really aren't so different in their execution.
Guest Loyalty:
- They return/visit frequently
- They influence others to visit
Employee loyalty
- They return to work (day after day, season, or just stay)
- The spread positive word of mouth of working there, and about the guest experience
- They keep their eyes out for you
Tuesday Feb 27, 2018
Tuesday Feb 27, 2018
Matt and Josh cover a lot of ground in this episode! First cars, first jobs, fun industry memories and of course, some queries from YOU! Work/life balance and ride unavailability verbiage and recovery tactics are deeply examined. This will go down as the "commitment" episode.
We also mention the private Facebook group for attractions leaders: ALL CLEAR - Private Learning Community for Attractions Leaders. Come join the fun, the sharing and the learning!
Tuesday Feb 20, 2018
Tuesday Feb 20, 2018
In this "open the mailbag" episode, Josh and Matt take a question from a LinkedIn contact about FEC pricing, then Josh asked Matt about who is more important - employees or guests, and finally they talk about breakfast (though technically they talked about that first). Another MUST listen!!