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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Dec 26, 2017
Tuesday Dec 26, 2017
In a rebroadcast of her #3Questions episode, JJ Leissing, Director of Visitor Experience at the Orlando Science Center talks about goals, the relevance of museums and science centers and more!
For the full video version of the interview, click here!
Tuesday Dec 19, 2017
Tuesday Dec 19, 2017
Clint Novak from the In The Loop Podcast (https://inthelooppodcast.com/) and Central Park Funland (http://centralparkfunland.com/) in Fredricksburg, VA, tells us about how he became a park enthusiast, his best advice for people who want to pursue a career in the attractions industry, and some outstanding tips on leading and motivating employees.
He also has a mini roller coaster museum in his basement, but he can't (or won't) choose his favorite piece.
Tuesday Dec 12, 2017
Tuesday Dec 12, 2017
In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues.
Tuesday Dec 05, 2017
Tuesday Dec 05, 2017
In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include:
- How can I increase my TripAdvisor ranking?
- How can I make upset guests happy without breaking the bank?
- I’ve exhausted everything I can do to “wow” my guests. How can I get more inspiration?
- What can we do to improve our training programs?
- As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
- What do other organizations do that make them successful? (I.e – what is their “secret”?)
Tuesday Nov 28, 2017
Tuesday Nov 28, 2017
Great managament tips from Adam Blackmore, Recreation Superintendent, Public Works, Parks and Recreation Department, City of Henderson, NV.
To view the full video episode, click here.
Tuesday Nov 21, 2017
Tuesday Nov 21, 2017
In this episode, Josh and Matt discuss their experiences at #IAE17, the IAAPA Attractions Expo. It's a week filled with great new products, insightful education and lots of geeky industry talk! Hear what Josh and Matt learned, liked and are looking forward to!
Tuesday Nov 14, 2017
Tuesday Nov 14, 2017
Eric Davis, founder of Awesome Ocean, Zoo Nation and Stand with Sea World, discusses being an advocate for zooloigcal parks and how wanting to be a zoo keeper at the age of 8 years old eventually lead to him taking on the task of debunking the movie Blackfish. He also discusses activism and what facilities can do to minimize the impact of radical organizations.
Tuesday Nov 07, 2017
Tuesday Nov 07, 2017
Matt Eckert, President and CEO of Holiday World in Santa Claus, Indiana, joins us to talk about the parks' history, how they won the Golden Ticket for the Cleanest Park, and their attitude toward trying new things. It's a fascinating conversation!
Also check out:
Tuesday Oct 31, 2017
Tuesday Oct 31, 2017
In a very special episode, Matt and Josh reveal their best tactics for networking and building business relationships.
This one is chock-full of useful nuggets! Some of the topics covered are:
- Business cards
- Talking to strangers
- Putting yourself in a situation to start an easy conversation
- Exiting a conversation
- Preparing for a conversation
- Elevator speech
- Open ended questions
- How and when to follow-up after a conference
Tuesday Oct 24, 2017
Tuesday Oct 24, 2017
Amy Hollaman is the Creative director and GM of Terror Behind the Walls and Associate Director of Events and Operations at Eastern State Penitentiary in Philedelphia, PA.
Our conversation takes some really interesting twists and turns as we explore what its like to run a Halloween haunt event in a creepy old jail. Josh, admittedly, was a little scared.