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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Apr 30, 2019
Tuesday Apr 30, 2019
John Anderson is the Interim CEO of the Michigan Science Center in Detroit, MI. No stranger to creating experiences, John talks about the incredible outreach programs conducted by his organization, the lessons he learned transitioning from an animal conservation and welfare operation to one that emphasizes STEM education, and the importance of slowing down and truly understanding your needs before embarking on a project.
And whether he knew it or not, John also made two 'Seinfeld' references during the conversation. Did you catch them?
To learn more about the Michigan Science Center: https://www.mi-sci.org/
To connect with John Anderson: John Anderson on LinkedIn
We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Apr 23, 2019
Tuesday Apr 23, 2019
In Episode 84, Josh told us about his experiences going to the gym and getting his hair cut, and how they both personalized the experience. That got us thinking, so we decided to dedicate this episode to much more onion-peeling to get to the bottom of why personalizing the experience is not only important to your guests, but to your employees as well.
We also dive into how to make this happen for both audiences, and that the techniques really aren't all that different.
We'd love to hear what you do to personalize the experience for your guests or employees, so feel free to contact us anytime:
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Apr 16, 2019
Tuesday Apr 16, 2019
The "OK Carnival" commercial from AT&T has ruffled the feathers of a lot of people within the attractions industry. At first glance, we can totally see why. On second and third glances, there are definitely some nuances that require a deeper examination, and that's just what AttractionPros do!
The commercial depicts a carnival worker taking a very nonchalant attitude toward safety, which we all know is contradictory to our actual priorities. The overall message of the campaign is that the "just okay" attitude is not okay, and we should be striving for a higher standard. In the attractions industry, we DO strive for a higher standard from what is being shown here, which is partially why we think this video has upset so many people.
Take a listen to our thoughts and reactions and see if there is more to this story than just the video. We'd love to hear your comments, so contact us anytime:
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Apr 09, 2019
Tuesday Apr 09, 2019
Jeffrey Siebert is the Park President of Six Flags Fiesta Texas in San Antonio, as well as Hurricane Harbor Splashtown in Houston. In this episode, Jeffrey talks about leading diverse (and geographically separate) teams, engaging both guests and the enthusiast community, and how the Six Flags membership program has been a game-changer in the attractions industry.
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Apr 02, 2019
Tuesday Apr 02, 2019
Many of us attend (or work at) events at our parks that emulate or pay tribute to another event in a specific location. Mardi Gras is one of those events. Many theme parks host their own Mardi Gras festivities complete with music, parades and food, but Josh got to experience the real deal in New Orleans, and just happened to learn a thing or five. In this episode, Matt and Josh unpack those lessons and tie them back to what attraction operators do every day!
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Mar 26, 2019
Tuesday Mar 26, 2019
You've got a GREAT idea to improve your business... you think about all of the pros and cons, weighing the investment versus the results and decide to go for it. You carefully craft the message to your teams, expecting they will jump on board and follow your lead.
The reality? Push back. Questions. Resistance.
Why? Why did the team not 'buy-in' to your amazing idea? Chances are it was more about how you presented it than the idea itself. In this AttractionPros episode, Matt shares a recent experience where an new initiative by a client was met with such resistance and hostility that Matt was called in to resolve the conflict. Matt and Josh dissect the actions leading up to this and reveal some of the best strategies for achieving buy-in from your team, which is critical for ANY leader (or salesperson!).
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Mar 19, 2019
Tuesday Mar 19, 2019
In this "audible blog post", Josh reveals three key insights that could be robbing you of additional revenue, and none of them have to do with price. During the conversation, Matt and Josh realize that these three things could be getting in the way of top employee performance, as well as their willingness to take the empowerment we so need to give them.
This episode is brought to you by FetchRev. With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue. FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates. Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions! FetchRev has an exclusive offer for AttractionPros listeners. To learn more about this offer, visit fetchrev.com/attractionpros.
Tuesday Mar 12, 2019
Tuesday Mar 12, 2019
Seamus Fitzgerald is the Director of Talent Management at the Polynesian Cultural Center in Hawaii. Seamus brings us some incredibly insightful thoughts about running a cultural institution, how to embrace the culture of your geographic area to engage employees, and also the ins and outs of fire breathing!
This episode is brought to you by FetchRev. With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue. FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates. Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions! FetchRev has an exclusive offer for AttractionPros listeners. To learn more about this offer, visit fetchrev.com/attractionpros.
Tuesday Mar 05, 2019
Tuesday Mar 05, 2019
Ironwood Venture is a management consulting company specializing in accelerating growth for small to midsize businesses. Patrick Holcomb and Jeremy Veatch are the founding team, and join us to share their insights and experiences about a multitude of topics from financial forecasting, cultural transparency and yes, how to solve the Rubik's Cube!
This episode is brought to you by FetchRev. With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue. FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates. Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions! FetchRev has an exclusive offer for AttractionPros listeners. To learn more about this offer, visit fetchrev.com/attractionpros.
Tuesday Feb 26, 2019
Tuesday Feb 26, 2019
In this Mailbag episode, Matt and Josh answer a listener's question about how to best use LinkedIn. As they explored the answer, they realized it's as much about solid networking practices as it is about using a specific platform.
This episode is brought to you by FetchRev. With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue. FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates. Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions! FetchRev has an exclusive offer for AttractionPros listeners. To learn more about this offer, visit fetchrev.com/attractionpros.