95.7K
Downloads
383
Episodes
AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Aug 20, 2019
Tuesday Aug 20, 2019
Robert Reed is the CEO and Founder of IDEATE Vision, a social media marketing company dedicated to helping their clients find their voice and tell their story. Robert has a great story as well, getting into this business as a way to survive and feed his family. In this episode, Robert talks about communicating a clear vision, subtracting to multiply and developing structure and processes so your business can thrive!
Ideate Vision: https://ideatevision.com/
Robert's email: robert@ideatevision.com
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Aug 13, 2019
Tuesday Aug 13, 2019
Bob Cooney has been in the VR space since it's inception, and feels like now is finally the time for it to really make an impact - and not just in the attractions world. In this spirited conversation, Bob talks about the history of VR, some of the roadblocks for operators and what he has learned about entrepreneurship over the last 30+ years!
The learn more about Bob and what he does, visit: Bobcooney.com.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Aug 06, 2019
Tuesday Aug 06, 2019
The scene - a coffee shop in Asheville, NC. Josh and Matt set up at an out-of-the-way table and proceed to record an entire podcast episode without anyone noticing. At least they didn't notice if anyone noticed!
Josh had just spent a few days in Asheville on vacation. Matt lives very close to Asheville, so they took the opportunity to meet up, push record and see what happened.
In the end, they talked about coffee, techniques to engage an audience or guests, takeaways from visiting the Biltmore Estate, and irreverent signs that invite you into a business. Llamas may have also been mentioned.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 30, 2019
Tuesday Jul 30, 2019
Happy 100th, AttractionPros! This marks the 100th episode of the AttractionPros podcast! Over the last 100 weeks, Josh and Matt have interviewed some of the top leaders and influencers from the attractions industry. Along the way, they have also "peeled back the onion" on a number of hot topics, answered numerous mailbag questions, held 3 AttractionsPros Live events, visited the attractions of Las Vegas and Chicago, and had countless conversations that solidify their position as attractions "nerds"! In this episode, they rapidly recount 100 takeaways from the first 100 episodes!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 23, 2019
Tuesday Jul 23, 2019
Each year, Matt and two friends meet-up for Coaster Nerd Con (CNC), their own little convention for nerdy coaster riding. This year, the trio headed west to California. The parks and attractions they visited were: Pacific Park on the Santa Monica Pier, Knott's Berry Farm, Warner Bros. Studio Tour, Universal Studios Hollywood, Six Flags Magic Mountain, California's Great America, Six Flags Discovery Kingdom and Santa Cruz Beach Boardwalk.
In this episode, Matt reveals which park had the best guest service, as well as his favorite coaster of the trip. He also shares 5 major lessons that he took away from this experience. They are:
- It all starts with your attitude and a quote from Henry Ford, "whether you think you can or you think you can't, you're right."
- The waiting experience at your attraction could be having a bigger impact in the overall guest experience than you think.
- It's not enough for us to be employers, we must also be educators.
- Parks who started off as twins had very different journeys.
- It's probably time to re-think incentive programs and replace them with "inspiration programs."
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 16, 2019
Tuesday Jul 16, 2019
2019, TripShock celebrates 10 years of helping attractions and tour operators book more business. Greg Fisher is the co-founder and CEO, and in this episode he shares incredible insights regarding the OTA (online travel agent) business, balancing employee interests and company goals and simple things tour operators and attractions can do to make more money.
PS - Stay tuned for special bonus content at the end! We kept talking after "signing off" and learned even more!
To find out more about TripShock's affiliate program: https://partners.tripshock.com
To contact Greg directly: gfisher@tripshock.com
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 09, 2019
Tuesday Jul 09, 2019
What does your workplace culture look like? Is it what you want it to be? In this episode, Matt and Josh discuss the ins and outs of workplace culture and how organizations can change their culture if needed. They also talk about using your culture as a competitive advantage, as it can truly help you attract talent that already understands who you are and what you stand for, while also helping retain great employees because the entire team is invested in their success.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 02, 2019
Tuesday Jul 02, 2019
Audrey (AJ) and Kevin Jowett are the owners of Revolution Off Road Adventures, a 230 acre playground in Clermont, FL dedicated to getting people outside and testing their limits (without going too crazy!). In this episode, both Kevin and Audrey join us to give us some background on how Revolution Off Road started (including the business plan that lasted two days!), their efforts to market the attraction in the formative years, and their relationship with Polaris. They also discuss some of the challenges facing the industry, both foreign and domestic, and how even smaller operators can get involved and make a difference.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 25, 2019
Tuesday Jun 25, 2019
NERD ALERT! Totally by accident, Matt and Josh take this conversation to NERDCON 5 with talk of the perfect coaster seat, coaster credits and having a refined coaster palette. They also discuss wait times, theme park design and the finesse it takes to operate a Tilt-A-Whirl.
Somehow, they even work in an educational topic!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 18, 2019
Tuesday Jun 18, 2019
On June 11, 2019, the largest AttractionPros LIVE session ever took place as part of the 70th Florida Attractions Association Annual Conference. Josh and Matt moderated a lively discussion with the entire conference audience. Live polling was used to gather feedback about topics such as:
- What does your business do better than others
- What area of your business needs the most improvement?
- What is the top factor that is external to your business that helps you the most?
- and more!!
As AttractionPros do, Josh and Matt used the raw polling data to elicit deeper input from the group. The result is a discussion that is truly BY AttractionPros and FOR AttractionPros! Listen in as your industry peers take center stage as this weeks' guests!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!