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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Jul 09, 2019
Tuesday Jul 09, 2019
What does your workplace culture look like? Is it what you want it to be? In this episode, Matt and Josh discuss the ins and outs of workplace culture and how organizations can change their culture if needed. They also talk about using your culture as a competitive advantage, as it can truly help you attract talent that already understands who you are and what you stand for, while also helping retain great employees because the entire team is invested in their success.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jul 02, 2019
Tuesday Jul 02, 2019
Audrey (AJ) and Kevin Jowett are the owners of Revolution Off Road Adventures, a 230 acre playground in Clermont, FL dedicated to getting people outside and testing their limits (without going too crazy!). In this episode, both Kevin and Audrey join us to give us some background on how Revolution Off Road started (including the business plan that lasted two days!), their efforts to market the attraction in the formative years, and their relationship with Polaris. They also discuss some of the challenges facing the industry, both foreign and domestic, and how even smaller operators can get involved and make a difference.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 25, 2019
Tuesday Jun 25, 2019
NERD ALERT! Totally by accident, Matt and Josh take this conversation to NERDCON 5 with talk of the perfect coaster seat, coaster credits and having a refined coaster palette. They also discuss wait times, theme park design and the finesse it takes to operate a Tilt-A-Whirl.
Somehow, they even work in an educational topic!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 18, 2019
Tuesday Jun 18, 2019
On June 11, 2019, the largest AttractionPros LIVE session ever took place as part of the 70th Florida Attractions Association Annual Conference. Josh and Matt moderated a lively discussion with the entire conference audience. Live polling was used to gather feedback about topics such as:
- What does your business do better than others
- What area of your business needs the most improvement?
- What is the top factor that is external to your business that helps you the most?
- and more!!
As AttractionPros do, Josh and Matt used the raw polling data to elicit deeper input from the group. The result is a discussion that is truly BY AttractionPros and FOR AttractionPros! Listen in as your industry peers take center stage as this weeks' guests!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 11, 2019
Tuesday Jun 11, 2019
Kevin Williams is the Founder of KWP, the Digital Out-of-Home Immersive Entertainment Consultancy, and he knows a thing or two about the immersive experience industry. Kevin walks us through the early days of VR (virtual reality) and shares the progression of technologies such as AR (augmented reality), MR (mixed reality), XR (cross reality) and LARP (Live action role play). We also discuss how the retail apocalypse has opened up some really interesting opportunities in this space.
To contact Kevin: kwp@thestingerreport.com
Here are some of the pictures Kevin referred to in this episode:
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday Jun 04, 2019
Tuesday Jun 04, 2019
A delayed flight? No big deal. Missing a connecting flight? No big deal. Rental car employees showing no empathy or urgency AND not honoring a reservation? VERY BIG DEAL!!
In this episode, Matt and Josh unpack the leadership and training lessons from a recent travel experience. Employees who show no empathy or urgency make bad situations worse. The silver lining? In the end, an employee from another company showed both empathy and urgency on behalf of a weary traveler, and ultimately became a service hero - so much so that she solidified Matt's loyalty to one particular rental car company.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday May 28, 2019
Tuesday May 28, 2019
Michael O. Browning Jr. is the Founder and CEO of Urban Air Adventure Parks, which he will tell you are NOT merely trampoline parks. His vision is to create "screenless fun" that you can't buy on Amazon. Michael shares his fascinating story about how he collects and analyzes consumer data to drive smart and strategic growth.
For more on Michael:
Michael O. Browning Jr. on LinkedIn
If you know of a guest you would like us to feature, please let us know!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday May 21, 2019
Tuesday May 21, 2019
A loyal listener sent us this question: "Where is the passion for the Industry? So many managers have pressure from on high to raise the numbers. When the focus is on the team to enjoy their work, that emits to the guests having a better experience. What can managers do to make sure that doesn't happen?"
She brings up a great point, one that many managers struggle with. As Matt and Josh discuss, passion for the industry can come in many forms, and sometimes the people in middle management can be in the toughest position of all, because they are the ones called upon to inspire the team AND watch the numbers.
If you have a question for the mailbag, we'd love to hear it!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday May 14, 2019
Tuesday May 14, 2019
Beth Standlee is the author of "People buy from People", a new book about sales and the all-too-common struggle many people have with becoming the salesperson they need to become. Beth tells how to build relationships without being the annoying, smarmy used-car salesman none of us want to be. She also shares how the process of selling shouldn't be simply about a transaction, but about building relationships so you can genuinely help others with your experience and services.
For more info on Beth: TrainerTainment
We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!
Tuesday May 07, 2019
Tuesday May 07, 2019
Dan Edwards is the Director of Summer Operations at Breckenridge Ski Resort in Colorado. With Dan's background in theme parks, it's easy to make comparisons between the ski industry and theme parks... they're just open opposite seasons, right? Not so fast. While both industries stress safety and outstanding guest experiences, Dan shares some of the nuance differences that may not be obvious to the untrained observer.
We'd love to hear your thoughts or suggestions for future episodes, or any questions you have for the mail bag!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!