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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Nov 26, 2019
Tuesday Nov 26, 2019
This is why we LOVE doing AttractionPros LIVE... so many great discussions and perspectives from the people out there making the attractions industry what it is today!
This episode was part of the IAAPA Expo conference education program, and was recorded on Nov. 18, 2019 at the Orange County Convention Center in Orlando, FL.
Just about no stone was left unturned as we found out what was really on the minds of the AttractionPros in the room! Topics like social media, when to retire a failing attraction, customer revenge, staff engagement, mentorship, employee recognition and much more! Tune in as your peers (or YOU if you were in attendance) discussed these topics in an open forum!
For more information on IAAPA, click here.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
Tuesday Nov 19, 2019
Tuesday Nov 19, 2019
When giving feedback, do guests prefer posting online reviews or talking directly to the business?
In this episode, Josh and Matt explore multiple methods of guest communication, through both public and private channels, and how operators can use guest feedback to improve their business. Josh explains the three critical tenants of the guest feedback loop: Collect, Respond, React, and then repeat to measure the success of your actions. Additionally, examples are shared of how attractions have effectively used guest feedback to measure their top priorities which helped align their focus into which problems to solve first, and how they made small changes to their operation that yielded long-term positive results.
Josh also shares the exciting details of his new program, BackLooper, which is designed to help attractions gain higher quality feedback from more guests, and then outlines attraction's top complaints, giving key insight into areas of concern that need to be addressed. Josh shares early results of attractions who have benefited from BackLooper's insights, along with how attractions can monetize the program to bring in additional revenue.
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
Tuesday Nov 12, 2019
Tuesday Nov 12, 2019
Anthony Palermo is a the Co-Founder of Connect & Go, a company dedicated to connecting the entire guest experience. Through RFID technology, Connect & Go takes away many of the annoyances and pinch points of the typical festival or theme park experience. In this wide-ranging conversation, Anthony shares his philosophy about technology, discusses the difference between return on investment (ROI) and return on experience (ROE), and shares how to use RFID for more than just revenue generation.
Come see Connect & Go in Orlando at the IAAPA Expo, booth 4284!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Nov 05, 2019
Tuesday Nov 05, 2019
Glenn André Viste Bøe is COO of Skånes Djurpark in Sweden, a wildlife park that has turned the traditional zoo experience upside down. In this wide-ranging conversation, we talk about how to turn guest complaints into a competitive advantage, the challenges and opportunities of being a young executive and why sometimes it takes patience to get to the best result.
Glenn on LinkedIn: https://www.linkedin.com/in/glennandre/
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Oct 29, 2019
Tuesday Oct 29, 2019
Louis Alfieri is Principal and Chief Creative Officer at Raven Sun Creative, a firm dedicated to creating meaningful, immersive experiences. In this conversation, Louis takes us through the process of creating a compelling story and character, the pros and cons of creating original IP and his vision of how the amazing professionals in the attractions industry can use their powers to help solve global problems.
For more on Louis: Raven Sun Creative
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Oct 22, 2019
Tuesday Oct 22, 2019
Meredith Tekin is President of IBCCES, the International Board of Credentialing and Continuing Education Standards. Among other services, they provide a certification program for facilities who want to do everything they can to serve their diverse audience. In this fascinating conversation, Meredith dispels some of the myths around guests with autism, breaks down best practices all attractions can abide by and how to best leverage the talents of your varied workforce.
To learn more:
https://www.certifiedautismspecialist.com/
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Oct 15, 2019
Tuesday Oct 15, 2019
Lindy Hoyer is the Executive Director of the Omaha Children's Museum in Nebraska. She has a long history with the museum, and in this inspiring conversation she talks about leadership, encouraging families to spend time together and her best advice for women leaders.
Lindy can be reached directly here: lhoyer@ocm.org
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Oct 08, 2019
Tuesday Oct 08, 2019
Over the course of three days, Josh and Matt visited four iconic New Orleans attractions and recorded their thoughts about each one. They also had the opportunity to speak with leaders at three of the attractions, deepening the insight about what makes those experiences so amazing.
The four attractions visited were:
- Ghosts and Spirits Walking Tour (Gray Line)
- Preservation Hall
- Audubon Aquarium of the Americas
- Mardi Gras World
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Oct 01, 2019
Tuesday Oct 01, 2019
IATP is the International Association of Trampoline Parks, and we were honored that they asked us to bring AttractionPros LIVE to their 2019 conference!
In this episode, you'll hear insightful questions about staff recruiting and training, online reviews, attraction mix and much more! The time just flew by!
Thank you IATP and your members for including us in your conference!
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!
Tuesday Sep 24, 2019
Tuesday Sep 24, 2019
Jens Holm-Møller is Founder and Chief Commercial Officer for Mobaro. They specialize in developing mobile operations and task management solutions for amusement parks and retail companies. In this fascinating conversation, Jens tells us how listening to his clients requests essentially changed what his company focused on. He also talks about the duty of care we all share, and the benefits of digital checklist systems versus paper-based processes.
For more on Mobaro: https://mobaro.com/
Have a question for the mailbag or know of a guest we should feature? Drop us a line!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
SPECIAL OFFER
As an AttractionPros listener, we know you like to learn! That’s why we are setting aside a few spots just for you in an upcoming Mastermind program!
What is that, you might ask? The mastermind process is also referred to as group coaching, and it’s where you get meet with a small group of trusted advisors for 6 months.
You’ll be matched with other leaders of similar experience, and we will meet for an hour every two weeks over Skype to talk about current issues and trends, as well as personal roadblocks and development strategies. This is a great way to build your network AND develop stronger leadership skills.
As a special offer for AttractionPros listeners, if you mention the podcast when you sign up for the program, you’ll receive 10% off the tuition fee of $799. For more information and to start the application process, click here. Be sure to indicate in your application that you are an AttractionPros listener.
Our next sessions will be starting up in just a few months, so be sure to get your applications in soon!