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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Jun 30, 2020
Tuesday Jun 30, 2020
RAC Carroll is the SVP/COO of Ellis & Associates, an international aquatic safety and risk management consulting firm dedicated to the prevention and elimination of drowning. RAC, as he is known to everyone (including his Mom), manages the day-to-day operations of the consulting and risk management programs.
In this episode, RAC tells the fascinating story of how he literally grew up in industry and how one phone call changed the trajectory of his career and life forever. RAC also discusses the lifeguard sub-culture, how it was created and what best practices and lessons we can take away from the process.
To contact RAC: richard.carroll@jellis.com
For more on Ellis & Associates: https://jellis.com/
Help celebrate the AttractionPros 150th episode!
We've heard a lot of great stories on the podcast so far, but we haven't heard YOURS! For our 150th Episode Spectacular, and we want to highlight YOU, our listeners, by having you share your favorite attraction industry memory in 2 minutes or less!
We'll all gather on July 7 on Zoom to record this historic episode which will go live on July 14. Don't miss your chance to be part of this inspiring episode!
It's episode 150... and we're just getting started!
#weareallAttractionPros
http://attractionpros.com/ap150/
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Tuesday Jun 23, 2020
Tuesday Jun 23, 2020
We've all been impacted by the COVID-19 pandemic - there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see carrying over post-pandemic and advice for people utilizing a greeter position for the first time. This wide-ranging conversation covers how both the guest experience and employee experience are changing, and how leaders can adapt to these changes to see success as we all navigate this new territory.
One of the things Matt will be continuing are the FREE 30 minute calls. To book your time: https://calendly.com/matt-810/30min
To enroll Amusement Advantage's VIRTUAL WORKSHOP on June 29th: Aligning Guest Experience with Shifting Expectations, click here: https://us02web.zoom.us/webinar/register/WN_CH77sdJFRO2mBTuGNwnp_g
And to help us celebrate 150 episodes, register here for the history-making recording: http://attractionpros.com/ap150/
Help us celebrate 150 episodes! We've heard a lot of great stories on the podcast so far, but we haven't heard YOURS! For our 150th Episode Spectacular, and we want to highlight YOU, our listeners, by having you share your favorite attraction industry memory in 2 minutes or less! We'll all gather on July 7 on Zoom to record this historic episode which will go live on July 14. Don't miss your chance to be part of this inspiring episode! It's episode 150... and we're just getting started!
#weareallAttractionPros
Tuesday Jun 16, 2020
Tuesday Jun 16, 2020
David Bromilow is Global Director - Parks and Attractions for Mobaro, although you won't hear us talk much about his current position on this episode. Instead, we tap into David's 42 years as a maintenance and safety professional in the attractions industry to find out more about how these dedicated folks keep us safe and entertained.
David starts off by telling us he literally "grew up" at Blackpool Pleasure Beach where his dad worked. From there his story is about building rides, traveling to and living in the US, pioneering safety protocols and working with everyone from a traveling carnival to the big theme parks. We literally only scratch the surface of all the great insight David has to share!
For more on David or Mobaro:
- https://mobaro.com/
- David on LinkedIn: https://www.linkedin.com/in/david-bromilow-icae-5a157322/
- David's email: db@mobaro.com
Help celebrate the AttractionPros 150th episode!
We've heard a lot of great stories on the podcast so far, but we haven't heard YOURS! For our 150th Episode Spectacular, and we want to highlight YOU, our listeners, by having you share your favorite attraction industry memory in 2 minutes or less!
We'll all gather on July 7 on Zoom to record this historic episode which will go live on July 14. Don't miss your chance to be part of this inspiring episode!
It's episode 150... and we're just getting started!
#weareallAttractionPros
http://attractionpros.com/ap150/
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Tuesday Jun 09, 2020
Tuesday Jun 09, 2020
Robbie Kellman Baxter is an expert on subscription and membership programs, and is the author of The Membership Economy and The Forever Transaction. Her knowledge of what it takes to create a successful subscription or membership program is wide and deep, and this discussion will help us all understand how this powerful model can benefit our businesses.
She warns, however, that your product and offerings have to be big enough to sustain an membership model, and that if you only focus on getting people in the door, you are missing the boat. To Robbie, a membership program is about telling people you want to have a relationship with them forever, and that you are going to provide a high level of value and trust to keep that relationship alive.
For more on Robbie: https://robbiekellmanbaxter.com/
Special resources for the AttractionPros audience: robbiekellmanbaxter.com/audience
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Jun 02, 2020
Tuesday Jun 02, 2020
Luke Finn is the Founder and CEO of Roller, a tech company providing "all-in-one software for attractions, entertainment and leisure venues."
In this episode, Luke opens up about Roller's beginnings outside of the attractions industry, important lessons that he's learned along the way, and how studying the granular impact of every touch point can lead to amazing technological innovations that have a cumulative effect on the guest experience.
For more on Roller: https://www.roller.software/
To connect with Luke: https://www.linkedin.com/in/lukefinn/
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 26, 2020
Tuesday May 26, 2020
Dennis Moseley-Williams is a force of nature. His mission is to "inspire people to innovate and implement meaningful and lasting change in their life and business." If you don't find a few ways to implement lasting change from this conversation, you weren't listening.
In this exuberant conversation, Dennis walks us through the steps of the "Experience Economy", highlights what to remove from your business, and why you must take the time to create and design the experience you want your guests to have.
For more about Dennis:
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 19, 2020
Tuesday May 19, 2020
Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida. Matt is also on his second term as Chair of the Florida Attractions Association.
In this wide-ranging episode, Matt talks about the philosophy of combining history and science education, how a non-profit's goal is to make money despite the title, and how IMAG and attractions can plan for their re-launch when the COVID-19 pandemic winds down.
- IMAG website: https://theimag.org/
- IMAG Facebook page: https://www.facebook.com/IMAGHistoryScienceCenter/
- Matt's email: matt@theimag.org
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 12, 2020
Tuesday May 12, 2020
Simon Davison is CEO and Founder of Escapology. Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking some challenging fun.
In this fascinating conversation, Simon explains how a self-proclaimed claustrophobic got into the escape room industry, why focusing on what you do well is his go-to business strategy, and the process for creating stories and puzzles that both challenge and entertain.
- For more on Escapology: https://www.escapology.com/en/
- To contact Simon: simon.davison@escapology.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 05, 2020
Tuesday May 05, 2020
Randy Josselyn is Principal - Wildlife and Conservation at Gateway Ticketing Systems, Inc. If you don't know Randy already, you will quickly be able to tell that he has a passion for the industry and for helping people. He also loves asking questions, so in addition to topics like empowerment and looking at an operation critically, Randy also turns the tables on us and asks us about some of our favorite things about the attractions industry.
For more...
- Gateway Ticketing Systems, Inc.
- Randy's email: rjosselyn@gatewayticketing.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Apr 28, 2020
Tuesday Apr 28, 2020
Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We've loved this format in person, so we thought we'd try from a responsible social distance! Great questions came in before the recording and we were able to get the perspectives of the call participants to help everyone learn.
Many of the topics centered around the current COVID-19 pandemic including possible relaunch strategies, engaging members or pass holders and what future holds for the attractions industry.
To listen to the other 5 AttractionPros Live episodes: http://attractionpros.com/live/
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!