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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday May 26, 2020
Tuesday May 26, 2020
Dennis Moseley-Williams is a force of nature. His mission is to "inspire people to innovate and implement meaningful and lasting change in their life and business." If you don't find a few ways to implement lasting change from this conversation, you weren't listening.
In this exuberant conversation, Dennis walks us through the steps of the "Experience Economy", highlights what to remove from your business, and why you must take the time to create and design the experience you want your guests to have.
For more about Dennis:
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 19, 2020
Tuesday May 19, 2020
Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida. Matt is also on his second term as Chair of the Florida Attractions Association.
In this wide-ranging episode, Matt talks about the philosophy of combining history and science education, how a non-profit's goal is to make money despite the title, and how IMAG and attractions can plan for their re-launch when the COVID-19 pandemic winds down.
- IMAG website: https://theimag.org/
- IMAG Facebook page: https://www.facebook.com/IMAGHistoryScienceCenter/
- Matt's email: matt@theimag.org
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 12, 2020
Tuesday May 12, 2020
Simon Davison is CEO and Founder of Escapology. Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking some challenging fun.
In this fascinating conversation, Simon explains how a self-proclaimed claustrophobic got into the escape room industry, why focusing on what you do well is his go-to business strategy, and the process for creating stories and puzzles that both challenge and entertain.
- For more on Escapology: https://www.escapology.com/en/
- To contact Simon: simon.davison@escapology.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday May 05, 2020
Tuesday May 05, 2020
Randy Josselyn is Principal - Wildlife and Conservation at Gateway Ticketing Systems, Inc. If you don't know Randy already, you will quickly be able to tell that he has a passion for the industry and for helping people. He also loves asking questions, so in addition to topics like empowerment and looking at an operation critically, Randy also turns the tables on us and asks us about some of our favorite things about the attractions industry.
For more...
- Gateway Ticketing Systems, Inc.
- Randy's email: rjosselyn@gatewayticketing.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Apr 28, 2020
Tuesday Apr 28, 2020
Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We've loved this format in person, so we thought we'd try from a responsible social distance! Great questions came in before the recording and we were able to get the perspectives of the call participants to help everyone learn.
Many of the topics centered around the current COVID-19 pandemic including possible relaunch strategies, engaging members or pass holders and what future holds for the attractions industry.
To listen to the other 5 AttractionPros Live episodes: http://attractionpros.com/live/
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Apr 21, 2020
Tuesday Apr 21, 2020
Roger Germann is the President and CEO of the Florida Aquarium. His personal mission is not only to improve the aquarium, but to help the entire industry thrive as well. In this fascinating episode, Roger walks us through his leadership philosophy (including in times a crisis), how fundraising has been impacted by COVID-19 and what he would put on a billboard.
For more on the Florida Aquarium or Roger:
- Florida Aquarium
- Roger Germann on Twitter: @Rogmann
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Apr 14, 2020
Tuesday Apr 14, 2020
Kristina Wilson is a partner with Simply Legal in Miami, FL. They have many clients in the attractions industry, and in this episode we talk about many of the common legal issues businesses are facing while they are shut down and what to do about them. We discuss what businesses are obligated to do in terms inn contracts and where there is leeway, clarity on financing options from the SBA (amidst a sea of ambiguity), and how attractions are using this time to be creative and innovative, particularly when it comes to giving back to their communities.
If you would like to contact Kristina:
- Simply Legal: https://www.simplylegal.co/
- Office number: 305-858-6208
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
Are you looking for ways to lead your team into the "new normal"? Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes! Just having someone to talk to can help you maintain perspective and spur new ideas. To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement. Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!
Tuesday Apr 07, 2020
Tuesday Apr 07, 2020
Natalie Livingston is the President and Founder of ALIVE Solutions, where she and her business partner are dedicated to "keeping people and operations alive and well".
In this episode, Natalie tells us why she doesn't think there is a lifeguard shortage, what parents need to know to keep their children safe around water and her viral rant that lead to her title of "Water Safety Mama."
For more on Natalie and ALIVE Solutions:
https://www.facebook.com/AquaticsTribe/
https://www.facebook.com/aquaticsafetyconnection/
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh – josh@amusementadvantage.com
Matt – matt@performanceoptimist.com
This episode is brought to you by BackLooper. Have you ever gotten a negative review online? Better yet, have you ever gotten a negative review online that you actually found to be useful? Wouldn’t you have preferred that that guest contacted you directly? Every organization has its flaws, and you shouldn’t be learning about yours through social media. BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods. By using BackLooper’s intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results. To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com. It’s time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.
Tuesday Mar 31, 2020
Tuesday Mar 31, 2020
Emily Howard, Vice President at PGAV Destinations, is well versed in creating amazing animal habitats, but admits that she still learns something new every time she interacts with a zoo or aquarium professional.
An architect by trade, Emily has a deep love of animals that fuels her work with PGAV. In this discussion, we dive deep into the details of attraction design, find out how stories are crafted and how they impact the end user experience.
To find out more about Emily and PGAV: https://pgavdestinations.com/
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by BackLooper. Have you ever gotten a negative review online? Better yet, have you ever gotten a negative review online that you actually found to be useful? Wouldn't you have preferred that that guest contacted you directly? Every organization has its flaws, and you shouldn't be learning about yours through social media. BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods. By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results. To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com. It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.
Tuesday Mar 24, 2020
Tuesday Mar 24, 2020
Dennis Speigel is the President of International Theme Park Services, a consulting company that serves the global attractions industry. We asked Dennis if he could spend some time with us discussing the impact of COVID-19 on attraction operators now and in the foreseeable future.
While Dennis admitted that we really don't know how long this pandemic will last or what the true outcome will be, he was able to provide perspective and advise on a wide range of subjects. A few we touched on were: should attractions be closed, what can we expect from our guests when it's time to re-open and to remember that as an industry, we are resilient.
For more on International Theme Park Services: http://www.interthemepark.com/
To contact Dennis: dennisspeigel@interthemepark.com
Episode Note: In the intro, we mention that Dennis appeared in the show Tenspeed and Brown Shoe. We later learned that we was actually not in that show but is still credited for it on IMDb.
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh - josh@amusementadvantage.com
Matt - matt@performanceoptimist.com
This episode is brought to you by BackLooper. Have you ever gotten a negative review online? Better yet, have you ever gotten a negative review online that you actually found to be useful? Wouldn't you have preferred that that guest contacted you directly? Every organization has its flaws, and you shouldn't be learning about yours through social media. BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods. By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results. To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com. It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.