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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Feb 09, 2021
Tuesday Feb 09, 2021
Tim Murphy is the CEO of Boomers Parks, where guests are encouraged to unleash the fun!
If you are a leader, a manager, or a CEO-in-the-making, Tim delivers some incredible insight and great practices to lead by. Tim takes us on a journey from working at his parents' mini golf course to today, and generously shares his philosophies on keeping parks clean, walking in the guests' shoes and of course, increasing revenue.
For more on Boomers Parks: https://boomersparks.com/
For more on Tim: https://www.linkedin.com/in/timmurphyceo/
If you have any idea for topic or a guest, or if you would like to connect with Matt or Josh, email attractionpros@gmail.com.
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Tuesday Feb 02, 2021
Tuesday Feb 02, 2021
In the weeds... Granular... Dive into the details... whatever you want to call it, that's what happened on this episode inspired by real life events!
Matt was hoping for a simple fix for his glasses, but what he got was a lesson in guest service and experience (and maybe even about emotional triggers).
Josh and Matt go deep on this and pull out some pretty epic lessons any business can use.
- Either you have the solution, or you have the way to get to the solution.
- Your employees must be the expert to resolve all kinds of situations that will serve their guests to the best.
- If the guest walks away still needing to figure out how to solve their problem, that's your problem.
- If you go above and beyond, you must do it consistently, because you've set a new standard.
- A service failure will have a larger magnitude when the standard is set higher.
- The combination of resources, along with the desire to solve a problem is just as important as having the solution itself.
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
#weareallAttractionPros
Tuesday Jan 26, 2021
Tuesday Jan 26, 2021
Dr. Kathryn Woodcock is a professor at Ryerson University and was named to Blooloop's Top 50 Theme Park Influencer List 2020. Her work and research on human factors engineering is a fascinating study that we get to dive into on this episode.
Kathryn walks us through some key design factors that could enhance the experience for everyone, and sheds light on how to play on a guests intuition when trying to influence their behavior. Ultimately, it's about keeping people safe AND preserving the incredible experience that the designers intended.
For more on Dr. Woodcock:
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
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Tuesday Jan 19, 2021
Tuesday Jan 19, 2021
Jennifer Green is the President of Liberty Partners of Tallahassee, LLC, a governmental consulting firm who bridge the gap between business owners and the lawmakers who impact them.
Jennifer takes us behind the scenes to uncover what she does as a lobbyist on behalf of her clients, and specifically, the Florida Attractions Association. While much of the conversation revolves around her work in Florida, the same concepts apply everywhere - get involved and get to know your government officials because it will impact your business in one way or another.
For more on Jennifer and Liberty Partners:
- Website: https://www.libertypartnersfl.com/
- Facebook: https://www.facebook.com/LibertyPartnersTLH
- Twitter: https://twitter.com/LibertyPartners
- Email: jennifer@libertypartnersfl.com
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
#weareallAttractionPros
Tuesday Jan 12, 2021
Tuesday Jan 12, 2021
Jen Rice is a GM for Empire Recreation Management and the Whoa Zones. In this role, Jen oversees the operation of multiple floating adventure playgrounds and we get to hear about them!
In addition to getting granular on the ups and downs of the Whoa Zones, we also explore career development, networking, and learning some hard business lessons.
Jen also shared that in 2021 they will be looking for leaders for their multiple operations. Watch the Whoa Zone website (https://whoa.zone/) or contact Jen for more information.
To connect with Jen: Jen.Rice@empirerecmgmt.com
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
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Tuesday Jan 05, 2021
Tuesday Jan 05, 2021
WOW! This turned out to be such a cool episode... we put out the call for AttractionPros all over the industry to share your 2021 New Years Resolutions and you all did NOT disappoint!
Our participants range from students to Park Presidents and everyone in between. It's quite inspiring to hear all of the amazing things our friends in the industry are looking forward to this year.
By the way, if you hear someone you know, don't be afraid to send them a note of encouragement - we can ALL use that as we tackle new and exciting challenges.
And if you need any help with your goals, feel free to reach out: attractionpros@gmail.com.
Also, if you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, let us know that, too!
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
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#weareallAttractionPros
Tuesday Dec 29, 2020
Tuesday Dec 29, 2020
Andreas Andersen is the CEO of Liseberg in Sweden and also a self-proclaimed theme park nerd. This is going to be fun!
In this wide-ranging and inspirational episode, Andreas shares where his love of theme parks comes from and where he sees it taking him into the future. You can't talk about the future without talking about change, and Andreas has some wonderful thoughts on the subject. He also feels that going on thrill rides is good for your health, and we couldn't agree more!
For more on Andreas:
- Visit his blog: https://reflections.liseberg.se/
- Send him an email: Andreas.Andersen@liseberg.se
- Connect on LinkedIn: https://www.linkedin.com/in/andreas-veilstrup-andersen-b4158b/
Remember: we want to hear your New Year's Resolution! Leave us a voice message and you may be featured in an upcoming episode of the AttractionPros Podcast!
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
Open this page in your browser
#weareallAttractionPros
Tuesday Dec 15, 2020
Tuesday Dec 15, 2020
Sharon Aguillen is President of TCB Productions, which she created after a long career leading entertainment teams across the attractions industry.
In this lively conversation, we talk about new ways to audition and rehearse productions while adhering to physical distancing measures. Sharon also shares how she became the President of the San Antonio Visitors Alliance and how that role has changed during the pandemic. Finally, Sharon reveals the true meaning and message behind the phrase, "suck it up, sister!"
To get in touch with Sharon: tcbproductionsllc@gmail.com
Remember: we want to hear your New Year's Resolution! Leave us a voice message and you may be featured in an upcoming episode of the AttractionPros Podcast!
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
Open this page in your browser
#weareallAttractionPros
Tuesday Dec 08, 2020
Tuesday Dec 08, 2020
Linda Freeman an Industry Manager specializing in the attractions industry at Rockwell Automation. In that role she helps her clients find the best safety and security automation solutions as well as raising the bar on safety standards across the board.
Linda has two messages for this conversation: safety should ALWAYS be top of mind and the industry needs diverse voices to be as safe as we can be. You will hear both of these messages loud and clear as Linda relays her experiences in the industry and makes the compelling case to get involved at any level.
To connect with Linda: https://www.linkedin.com/in/linda-freeman-677aa62/
For more on AIMS:
For more on NAARSO:
For more on ASTM:
If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
http://performanceoptimist.com/
Open this page in your browser
#weareallAttractionPros
Sunday Dec 06, 2020
Sunday Dec 06, 2020
When we heard there would be no IAAPA trade show in Orlando in 2020, we felt many manufacturers and suppliers would be missing the opportunity to get in front of their clients and customers to tell their story. We wanted to help in some small way.
In this episode, Josh and Matt preview some of the incredible insight and content available in AttractionPros's most comprehensive and collaborative effort to date: Suppliers Speak: Attractions Industry Providers Share their Messages
The impact that the COVID-19 pandemic has had on the attractions industry will be studied for years to come, with many lessons that can prepare the industry for future crises. In August 2020, executives from more than 25 attractions shared details as to their first actions, what they wish they would have known going into it, and how their business philosophy has changed.
In this piece, the focus has now shifted to industry suppliers. While suppliers have faced different challenges than operators, the need to adjust and adapt has been just the same, from furloughs and workforce reductions, the struggles of accessing stimulus funds, and not knowing when their clients would reopen or return to normal. Industry suppliers have had to rethink their offerings and creatively find ways to stay connected, stay involved, and stay in business.
This is also a reminder that those who serve attractions operators are here to help and support the industry. In the e-book, several manufacturers, consultants, and technology providers share their tips, recommendations, and suggestions that operators can implement right away. The variety of recommendations include operational standards for frontline staff, philosophies for management and leadership, and long-term guidelines for marketing, capital expenditures, and strategy planning.
In the video segments, the suppliers answered three critical questions:
- How have you continued to serve your clients and the industry since the pandemic began?
- What shifts have you made to your business model?
- What would you like your company's message to the industry to be?
If you would like your company to be added to this feature, please contact us at Attractionpros@gmail.com
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your browser
#weareallAttractionPros