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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Nov 10, 2020
Tuesday Nov 10, 2020
Pia Adlivanken is CEO of Linnanmäki Amusement Park in Helsinki, Finland where she embodies and embraces a people-first culture.
In this episode, we discuss Pia's background and how that inspired her outlook regarding employees as well as the practical things she does to foster trust and communication. She is a firm believer that not everyone is a "funmaster" and that you have to cultivate an environment where people can use their natural talents.
For more information or to connect with Pia:
If you have a topic you would like us to cover or know a guest we should feature, let us know! attractionpros@gmail.com
For more on Josh and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
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#weareallAttractionPros
Tuesday Oct 27, 2020
Tuesday Oct 27, 2020
Fun Spot Manufacturing is the world leader in the design and manufacturing of trampoline and adventure parks. During their 40 years history, Fun Spot Mfg. has partnered with customers to custom-design and handcraft more than 500 parks worldwide.
In this "went-by-too-fast" episode, we are joined by Matt Hubbard and Scott Benjamin, aka, Matt and Scott from Fun Spot! We get to jump from topic to topic, touching on employee training, the future of foam pits and why they started a podcast during the pandemic.
For more on Fun Spot Manufacturing:
To check out the Tuesday Townhall Podcast:
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Oct 20, 2020
Tuesday Oct 20, 2020
Pamela Landwirth is President and CEO of Give Kids The World, an organization dedicated to providing children with critical illnesses and their families weeklong, cost-free vacations.
In this inspiring and at times emotional conversation, Pam outlines her philosophies on leadership, purpose, employee engagement and much, much more. Pam also gives a sneak peek of her Game Changer: The Power of Purpose session at the IAAPA Expo | Virtual Education Conference in November. AttractionPros is proud to be the Official Podcast Partner of the IAAPA Expo | Virtual Education Conference.
For more on Give Kids The World:
For more on Pam and her book, "On Purpose":
To register for the IAAPA Expo | Virtual Education Conference:
To join the AttractionPros GKTW 5K Fun Run Fundraiser Team:
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Oct 13, 2020
Tuesday Oct 13, 2020
Kelly Molson is the Co-founder of Rubber Cheese and the Skip the Queue podcast. Since she hosts her own podcast, we had to turn the tables on her a little bit!
During this discussion, we explore the importance of the digital guest experience, why Kelly decided to start a podcast, and building trust with your customers.
For more information on Kelly and Rubber Cheese:
https://www.linkedin.com/in/kellymolson/
https://twitter.com/TheChiefCheese
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Oct 06, 2020
Tuesday Oct 06, 2020
Joel Manby is no stranger to the attractions world, as former CEO of both Herschend Family Entertainment and SeaWorld Parks, Joel brings his leading with love and servant leadership message to the AttractionPros studios (aka Zoom meeting!).
In this episode, Joel shares why thinks more leaders don't embrace the concept of love in the workplace, "do" goals versus "be" goals, and the balance a CEO has to strike when turning around a business.
For more on Joel: https://joelmanby.com/
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Sep 29, 2020
Tuesday Sep 29, 2020
Russ Van Natta from Creative Works is returning to the AttractionPros Podcast for another amazing conversation! This time we talk about books, standing up while on the phone or presenting virtually, and the connection between mind and body.
We also dive deep into the concepts of challenging assumptions, process improvement and of course, their upcoming virtual conference taking place October 6th-7th: Amusement360!
Here are the books that Russ and Josh mentioned during the episode:
The Road Less Stupid by Keith Cunningham
The Art of Possibility by Rosamund Stone Zander & Benjamin Zander
Daring Greatly and Dare to Lead by Brene Brown
No Ego by Cy Wakeman
Josh Linkner's books:
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Sep 22, 2020
Tuesday Sep 22, 2020
Ike Kwon is the Chief Operating Officer and Head of Government Affairs at the California Academy of Sciences. While Ike's facility was still closed at the time of this recording due to COVID-19, he was able to share with us some of the great things they do to entertain and educate their guests.
In this episode, Ike talks about Platinum guest service, how he didn't think he would end up in California and what his team is doing during the shutdown.
For more on Ike or Cal Academy:
Website: https://www.calacademy.org/
Ike on LinkedIn: https://www.linkedin.com/in/ikekwon/
Ike's email: ikwon@calacademy.org
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Sep 15, 2020
Tuesday Sep 15, 2020
Scot Carson is the Founder and Chief Experience Officer at Amusement Advantage, a company that provides guest experience solutions, such as mystery shopping, to the attractions industry.
In this episode, Scot gives us insight into reputation management, shares how he got to close down the old Elitch Gardens park and open the new one, and why he prefers the term "new weird" to new normal.
For more on Scot and Amusement Advantage:
Website: https://www.amusementadvantage.com/
Scot's email: scarson@amusementadvantage.com
To learn more or enroll in the upcoming webinar: 5 Strategies to Improve Communication
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and Backlooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Sep 08, 2020
Tuesday Sep 08, 2020
Luke Schueler is the Co-Founder/Owner/COO of Flying Squirrel Sports. He is a self-proclaimed innovator, entrepreneur, inventor, founder, business owner, life-long startup junkie, and on occasion – a teacher of these subjects. Of course, we had to ask him about that! This interview covers serial entrepreneurship, starting a business in the family entertainment industry, getting funded, marketing, branding, and expanding to multiple locations.
In this episode, we not only talk about facility design and following your passion, we also dive into the path Luke and his team took when confronted with extreme socio-economic hardships - a great lesson for all business owners.
For more on Luke and Flying Squirrel Sports:
Website: https://flyingsquirrelsports.us/
Luke Schueler on LinkedIn: https://www.linkedin.com/in/lukeschueler/
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
For more on Josh and and BackLooper:
For more on Matt and Performance Optimist Consulting:
https://www.performanceoptimist.com/
Open this page in your web browser
#weareallAttractionPros
Tuesday Sep 01, 2020
Tuesday Sep 01, 2020
Every attraction gets feedback. The question is... what do you do with it?
In this episode, Josh and Matt discuss 7 ways to get the most out of your guest feedback. Those 7 ways are:
- Designate a person or team
- Respond quickly
- Express appreciation
- Use proven complaint resolution methods
- Document, document, document
- Follow through to completion
- Keep your promise
This is also a special episode because Josh announces the official relaunch of BackLooper, which enables attractions to collect guest feedback that results in higher engagement and provides the operator with analytics and intelligence needed to make ongoing improvements. As a twist to traditional survey programs, BackLooper simplifies the process for the guest while amplifying the value of the data provided to the business.
To learn more and to download the checklist discussed in this episode, visit BackLooper.com/checklist
A new way to contact Josh: josh@backlooper.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh: josh@backlooper.com
Matt: matt@performanceoptimist.com
Website: http://attractionpros.com/
LinkedIn: https://www.linkedin.com/company/attractionpros/
Facebook: https://www.facebook.com/AttractionPros
Twitter: https://twitter.com/AttractionPros
#weareallAttractionPros