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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Oct 02, 2018
Tuesday Oct 02, 2018
Is it still a "mailbag" episode if the question comes from Twitter? YES!!
This mailbag episode is in response to the following question that come in from Twitter:
"Big fan of your show. I was curious if you could talk about these questions on an upcoming show. These are pretty much my struggles at work. Working at an FEC / High speed gokart track, we get a lot of complaints about guests that didn’t enjoy their race. It’s either 'not what they expected, they got bumped, or wasn’t fast enough' either way they want a refund for their experience. At what point is giving a refund ok or should we expect the guest to know what they are getting them self into.
Most of my team leaders are 18- 19 and this is their first leadership role. Have any suggestions in helping them become better leaders. Thanks!"
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