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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Mar 06, 2018
Tuesday Mar 06, 2018
What started as a question about Matt's favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!
Below are some of the key indicators of both... and Matt and Josh find that they really aren't so different in their execution.
Guest Loyalty:
- They return/visit frequently
- They influence others to visit
Employee loyalty
- They return to work (day after day, season, or just stay)
- The spread positive word of mouth of working there, and about the guest experience
- They keep their eyes out for you
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