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AttractionPros brings you into the room with the top leaders, executives, and influencers in the attractions industry, to gain the widest possible perspective of all areas of the industry. Most people are only exposed to the practices of their own organization without seeing how the rest of the industry operates. By following AttractionPros, you will gain the skills and knowledge needed to succeed and learn from the best of the best, whether you are the CEO or just beginning your career.
Episodes
Tuesday Sep 01, 2020
Tuesday Sep 01, 2020
Every attraction gets feedback. The question is... what do you do with it?
In this episode, Josh and Matt discuss 7 ways to get the most out of your guest feedback. Those 7 ways are:
- Designate a person or team
- Respond quickly
- Express appreciation
- Use proven complaint resolution methods
- Document, document, document
- Follow through to completion
- Keep your promise
This is also a special episode because Josh announces the official relaunch of BackLooper, which enables attractions to collect guest feedback that results in higher engagement and provides the operator with analytics and intelligence needed to make ongoing improvements. As a twist to traditional survey programs, BackLooper simplifies the process for the guest while amplifying the value of the data provided to the business.
To learn more and to download the checklist discussed in this episode, visit BackLooper.com/checklist
A new way to contact Josh: josh@backlooper.com
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
Josh: josh@backlooper.com
Matt: matt@performanceoptimist.com
Website: http://attractionpros.com/
LinkedIn: https://www.linkedin.com/company/attractionpros/
Facebook: https://www.facebook.com/AttractionPros
Twitter: https://twitter.com/AttractionPros
#weareallAttractionPros
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