AP Podcast - Episode 76: Ron Gustafson talks about trolley parks, minimum wage, and longer school years

February 12, 2019

Ron Gustafson is the Director of Marketing, PR, and Educational Programs at Quassy Amusement Park.  In this episode, Ron talks about the historical significance of trolley parks, how mandatory minimum wage hikes can impact the industry, and why he's an advocate for letting kids be kids by not starting the school year until after Labor Day.

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

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AP Podcast - Episode 75: AttractionPros comes full circle with Rob Knemeyer!

February 5, 2019

Rob Knemeyer is the Ride Operations Manager at the Freemont Street Experience in Las Vegas.  In June of 2018, Matt and Josh experienced two of his attractions, Slotzilla and Fear The Walking Dad: Survival which they talked about in Episode 43.  In this "full circle" episode Matt and Josh get to talk the guy who makes it all happen - and find out how he does it!

Rob discussed leadership, the heritage and history of Las Vegas and how he gets his staff to actively and positively engage with guests.

To learn more:

https://vegasexperience.com/

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

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AP Podcast - Episode 74: Josh explains what Delta did right even though he got home MUCH later than anticipated

January 29, 2019

Josh's recent experience with Delta gives us incredible insight into what can go RIGHT when service recovery is looked at as an opportunity, not a challenge or a conflict.  Josh shares 12 observations from an extra long travel experience. 

To read the post that accompanies this podcast, click here.

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

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AP Podcast - Episode 73: Dr. Duncan Dickson talks about falling in love with the hospitality industry, successful networking, and painting rocks.

January 22, 2019

Dr. Duncan Dickson is an Associate Professor at UCF's Rosen College of Hospitality Management where he teaches up-and-coming theme park leaders the finer points of the business.  In this candid conversation, Dr. Dickson discusses his experiences in the early days of the Walt Disney World Resort, the rivalry between Disney and Universal, how the Disney college program came to be and how he learned how to hire people that paint rocks!

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

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AP Podcast - Episode 72: Steven Amos talks about getting things right the first time, volunteerism, and unicorns.

January 15, 2019

Give Kids the World provides incredible services to families with terminally ill children.  Steven Amos is their Development Manager and is responsible for fundraising and partnering with local attractions.  In this episode, Steven talks about what makes GKTW so special, how easy it is to volunteer, and yes, how to make a child's dream of seeing a unicorn come true. 

Give Kids the World Village

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

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AP Podcast - Episode 71: Shaun McKeogh talks about being a clown, why you shouldn’t cut the training budget and the spirit of an organization

January 8, 2019

Shaun McKeogh is the founder and president of Attractions Academy.  His goal is to help attractions find and engage their unique SPIRIT in all they do!  In this episode, Shaun also talks about his unlikely start in the attractions industry and the importance of proper training at all levels.

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionpros.

 
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AP Podcast - Episode 70: Matt and Josh get all resolutionary as they look back on 2018 and ahead to 2019

January 1, 2019

It happens every year. As the calendar turns, we reflect on what was in the last year and what we'd like to see in the new year.  2018 marked the first full year of the AttractionPros podcast, so Matt and Josh ring in 2019 with a bit of a look back, as well as a look forward. Look for more cool stuff from AttractionPros in 2019!

Also mentioned in this episode: ALL CLEAR -Private Learning Community for Attractions Leaders

This episode is brought to you by FetchRev.  With hundreds of FECs and Attractions across the US and Canada on their platform, FetchRev can increase your foot traffic, book more parties and events, and capture more revenue.  FetchRev’s software collects your customer contact information and then automatically sends out targeted digital promotions to get them back in the door or through your gates.  Their platform can book you up to 50% more birthday parties and even increase your per visit spend through real-time triggered promotions!  FetchRev has an exclusive offer for AttractionPros listeners.  To learn more about this offer, visit fetchrev.com/attractionspros.

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AP Podcast - Episode 69: Tim Morrow talks about conservation, the perception of animal care, and his social media strategy

December 25, 2018

Tim Morrow is the CEO of the San Antonio Zoo.  In this episode, Tim talks about his history in the industry, the myths and misperceptions many people have of zoos and aquariums and how two young hippos found love on the internet!

Tim Morrow's first job in the attractions industry was as a lifeguard at Fiesta Texas in San Antonio.  What he thought would be a summer job while pursuing a career in law enforcement turned into a phenomenal career with SeaWorld San Antonio and then as the CEO of the San Antonio Zoo for the last 4 years.  Tim talks about how his career switch was very natural and when he fell in love with the industry, it was a perfect fit.  In this interview, Tim talks about how he focuses on quality and guest experience with utmost high standard.

Using lessons learned from August Busch, Tim incorporates the motto of "never stop looking up" into his leadership style, treating your employees like family, treating your operation like a laboratory and not a factory, and not being afraid to make mistakes.  Tim talks about the passion that his employees have for caring for the animals, and how that connects with every-day issues like eliminating plastic straws.  Additionally, he talks about how his social media strategy is that he "doesn't have one," even though he has a knack for creating some viral posts.  

Tim Morrow on Twitter:

@MananaZoo

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AP Podcast - Episode 68: John Hallenbeck of IAAPA talks about technology, change, and the ABC’s of bringing teams together!

December 18, 2018

John Hallenbeck is the VP of North American Operations for IAAPA (International Association of Amusement Parks and Attractions).  His job is to ensure members get connected with the right people and resources so the entire industry can grow.  In this episode, John talks about his extensive history in the industry, what it takes to bring teams together, and his philosophy on accepting opportunities.

John started his career in the attractions industry at Universal Studios Florida in 1992, working as a front-line admissions attendant.  Today, John is the VP of North America for IAAPA, the leading association for the global attractions industry with over 6,000 members worldwide.  Between 1992 and 2018, John's career took him on a global journey where he opened Universal Studios Japan & Singapore, along with Dubai Parks & Resorts.

Upon returning to the United States, John joined the team with Hershey Entertainment until accepting his current role with IAAPA.  In that time, John has extensive experience in opening new major theme parks and resorts, aligning leadership teams to ensure a unified strategy, and has a unique perspective on technology's influence on the attractions industry through his global lens.  John offers amazing advice on successfully building a career in the industry.

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AP Podcast - Episode 67: Christine Buhr talks about adult birthday parties, treating your employees as leaders and eating your own dog food

December 11, 2018

Christine Buhr is the Founder and President of Shakers Fun Centre in Calgary, Canada.  In this episode, she shares her philosophies on employee training and mentoring, responsible ways to serve alcohol in your center and when to trust the data or go with your gut.

Before opening Shaker's Fun Centre, Christine Buhr had no experience in the attractions industry, nor was she a consumer of the product.  By identifying a gap in the marketplace in the Calgary region, Christine's drive for entrepreneurship led to opening a go-kart track on 7 acres of land.  13 years later, Shaker's is a full FEC and widely acknowledged as one of the top family attractions in Calgary.

Christine shares her strategy on how treating your employees as leaders gives them a sense of empowerment and accountability that ultimately results in the ideal guest experience.  Additionally, Christine discusses why Shaker's group events expand beyond the traditional demographics of children's birthday parties, and how to carefully walk the line to serve all demographics evenly.

To contact Christine directly: christine@shakerscalgary.com

 

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