AttractionPros Podcast
AP Podcast - Episode 144: Luke Finn talks about priorities, not biting off more than you can chew and improving the guest experience through tech

AP Podcast - Episode 144: Luke Finn talks about priorities, not biting off more than you can chew and improving the guest experience through tech

June 2, 2020

Luke Finn is the Founder and CEO of Roller, a tech company providing "all-in-one software for attractions, entertainment and leisure venues."

In this episode, Luke opens up about Roller's beginnings outside of the attractions industry, important lessons that he's learned along the way, and how studying the granular impact of every touch point can lead to amazing technological innovations that have a cumulative effect on the guest experience. 

For more on Roller: https://www.roller.software/

To connect with Luke: https://www.linkedin.com/in/lukefinn/

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

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Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

AP Podcast - Episode 143: Dennis Moseley-Williams talks about experiences, transformation and signing books he didn’t write

AP Podcast - Episode 143: Dennis Moseley-Williams talks about experiences, transformation and signing books he didn’t write

May 26, 2020

Dennis Moseley-Williams is a force of nature. His mission is to "inspire people to innovate and implement meaningful and lasting change in their life and business." If you don't find a few ways to implement lasting change from this conversation, you weren't listening.

In this exuberant conversation, Dennis walks us through the steps of the "Experience Economy", highlights what to remove from your business, and why you must take the time to create and design the experience you want your guests to have. 

For more about Dennis: 

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

AP Podcast - Episode 142: Matt Johnson talks about combining science and history, leading a non-profit and 3rd grade virus factories

AP Podcast - Episode 142: Matt Johnson talks about combining science and history, leading a non-profit and 3rd grade virus factories

May 19, 2020

Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida.   Matt is also on his second term as Chair of the Florida Attractions Association.

In this wide-ranging episode, Matt talks about the philosophy of combining history and science education, how a non-profit's goal is to make money despite the title, and how IMAG and attractions can plan for their re-launch when the COVID-19 pandemic winds down.

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

 

AP Podcast - Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

AP Podcast - Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

May 12, 2020

Simon Davison is CEO and Founder of Escapology.  Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking some challenging fun.

In this fascinating conversation, Simon explains how a self-proclaimed claustrophobic got into the escape room industry, why focusing on what you do well is his go-to business strategy, and the process for creating stories and puzzles that both challenge and entertain.

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

 

 

 

AP Podcast - Episode 140: Randy Josselyn talks about empowerment, visiting other facilities and having fun in the industry we love

AP Podcast - Episode 140: Randy Josselyn talks about empowerment, visiting other facilities and having fun in the industry we love

May 5, 2020

Randy Josselyn is Principal - Wildlife and Conservation at Gateway Ticketing Systems, Inc. If you don't know Randy already, you will quickly be able to tell that he has a passion for the industry and for helping people.  He also loves asking questions, so in addition to topics like empowerment and looking at an operation critically, Randy also turns the tables on us and asks us about some of our favorite things about the attractions industry.

For more...

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

AP Podcast - Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

AP Podcast - Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

April 28, 2020

Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We've loved this format in person, so we thought we'd try from a responsible social distance!  Great questions came in before the recording and we were able to get the perspectives of the call participants to help everyone learn.  

Many of the topics centered around the current COVID-19 pandemic including possible relaunch strategies, engaging members or pass holders and what future holds for the attractions industry.

To listen to the other 5 AttractionPros Live episodes: http://attractionpros.com/live/

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

 

AP Podcast - Episode 138: Roger Germann talks about non-linear career paths, embracing positivity and what most people don’t know about being a CEO

AP Podcast - Episode 138: Roger Germann talks about non-linear career paths, embracing positivity and what most people don’t know about being a CEO

April 21, 2020

Roger Germann is the President and CEO of the Florida Aquarium. His personal mission is not only to improve the aquarium, but to help the entire industry thrive as well. In this fascinating episode, Roger walks us through his leadership philosophy (including in times a crisis), how fundraising has been impacted by COVID-19 and what he would put on a billboard. 

For more on the Florida Aquarium or Roger:

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

AP Podcast - Episode 137: Kristina Wilson walks us through contracts, financing, and giving back during this difficult time

AP Podcast - Episode 137: Kristina Wilson walks us through contracts, financing, and giving back during this difficult time

April 14, 2020

Kristina Wilson is a partner with Simply Legal in Miami, FL.  They have many clients in the attractions industry, and in this episode we talk about many of the common legal issues businesses are facing while they are shut down and what to do about them.  We discuss what businesses are obligated to do in terms inn contracts and where there is leeway, clarity on financing options from the SBA (amidst a sea of ambiguity), and how attractions are using this time to be creative and innovative, particularly when it comes to giving back to their communities.

If you would like to contact Kristina:

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

Are you looking for ways to lead your team into the "new normal"?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you'd like... engaging remote employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you'd like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn't have to stop because we are social distancing! Click here for virtual and online learning resources!

AP Podcast - Episode 136: Natalie Livingston talks about her rants, finding opportunity in every situation and why she is known as Water Safety Mama

AP Podcast - Episode 136: Natalie Livingston talks about her rants, finding opportunity in every situation and why she is known as Water Safety Mama

April 7, 2020

Natalie Livingston is the President and Founder of ALIVE Solutions, where she and her business partner are dedicated to "keeping people and operations alive and well".

In this episode, Natalie tells us why she doesn't think there is a lifeguard shortage, what parents need to know to keep their children safe around water and her viral rant that lead to her title of "Water Safety Mama."

For more on Natalie and ALIVE Solutions:

https://alive-solutions.com/

https://www.facebook.com/AquaticsTribe/

https://www.facebook.com/aquaticsafetyconnection/

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn’t you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn’t be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper’s intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It’s time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

AP Podcast - Episode 135: Emily Howard talks about attraction design, putting animals first and telling the right story

AP Podcast - Episode 135: Emily Howard talks about attraction design, putting animals first and telling the right story

March 31, 2020

Emily Howard, Vice President at PGAV Destinations, is well versed in creating amazing animal habitats, but admits that she still learns something new every time she interacts with a zoo or aquarium professional. 

An architect by trade, Emily has a deep love of animals that fuels her work with PGAV.  In this discussion, we dive deep into the details of attraction design, find out how stories are crafted and how they impact the end user experience.

To find out more about Emily and PGAV: https://pgavdestinations.com/

 

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh - josh@amusementadvantage.com

Matt - matt@performanceoptimist.com

Twitter

Facebook

LinkedIn

This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.