A loyal listener sent us this question: "Where is the passion for the Industry? So many managers have pressure from on high to raise the numbers. When the focus is on the team to enjoy their work, that emits to the guests having a better experience. What can managers do to make sure that doesn't happen?"
She brings up a great point, one that many managers struggle with. As Matt and Josh discuss, passion for the industry can come in many forms, and sometimes the people in middle management can be in the toughest position of all, because they are the ones called upon to inspire the team AND watch the numbers.
If you have a question for the mailbag, we'd love to hear it!
Josh - firstname.lastname@example.org
Matt - email@example.com
This episode is brought to you by FunRating. If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience. Which facility type provided the best service in 2018? Who really needs to improve their food service? And which attraction saw the highest increase in likelihood to return? These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide. The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners. To save 10% off of the one-time purchase of $375, tune into the podcast!